Customer Service Representative - job 1 of 5

About Us:
At Nexmos Design, we specialize in providing innovative design solutions to our clients across various industries. We are committed to delivering exceptional customer service while maintaining a creative and collaborative work environment. Our team is passionate about making an impact and creating memorable experiences for our customers. If you’re looking for a place to grow your career and work in an exciting, fast-paced environment, Nexmos Design is the right place for you.

Job Description:
We are seeking a dedicated and reliable Customer Service Representative to join our team at Nexmos Design in Orlando, FL. As a Customer Service Representative, you will play a crucial role in enhancing customer satisfaction by providing timely assistance, answering inquiries, and resolving issues in a professional and efficient manner. You will be the front line of our communication with clients and will work to ensure each interaction is positive and solutions-focused.

Responsibilities:

• Respond to customer inquiries through phone, email, and other communication channels.
• Provide information about products and services to help customers make informed decisions.
• Resolve customer complaints and issues with a focus on providing effective solutions.
• Manage and process customer orders, ensuring accuracy and efficiency.
• Maintain detailed records of customer interactions, feedback, and issues.
• Collaborate with internal teams to ensure customer needs are met and any issues are addressed.
• Continuously improve customer service skills and knowledge of our products.

Skills & Qualifications:

• Strong communication and interpersonal skills.
• Ability to handle difficult customer interactions with a calm and positive attitude.
• Good problem-solving skills and a focus on customer satisfaction.
• Attention to detail and the ability to manage multiple tasks efficiently.
• Ability to work well both independently and as part of a team.
• Previous customer service experience is preferred but not required.
• Basic computer skills and the ability to learn new software quickly.

Benefits:

• Competitive salary ranging from $33,000 to $43,000 per year.
• Opportunities for career growth and advancement within the company.
• A supportive and friendly work environment.
• Health, dental, and vision insurance options.
• Paid time off and holidays.
• Ongoing training and professional development.