Customer Support Assistant - job 1 of 3

About Us:
Sphirea Plus is a dynamic and innovative company that focuses on providing high-quality products and services to our customers. We pride ourselves on delivering exceptional customer experiences and are committed to building long-lasting relationships with our clients. Our team is growing, and we are looking for motivated and dedicated individuals to join us in our mission to exceed customer expectations.

Job Description:
We are looking for a friendly and detail-oriented Customer Support Assistant to join our team in Dallas, TX. In this role, you will play a crucial part in ensuring that our customers receive timely and efficient support. Your responsibilities will include answering customer inquiries, troubleshooting issues, and providing valuable solutions. You will work closely with the customer support team to maintain high levels of customer satisfaction.

Responsibilities:

• Respond to customer inquiries via phone, email, and live chat in a professional and timely manner.
• Assist customers with product inquiries, order status, and troubleshooting issues.
• Provide clear and accurate information to resolve customer concerns.
• Maintain accurate records of customer interactions and ensure follow-up as needed.
• Collaborate with internal teams to address customer concerns and ensure prompt resolution.
• Ensure customer satisfaction by delivering efficient and friendly service.

Skills & Qualifications:

• Excellent communication skills, both written and verbal.
• Strong problem-solving skills with the ability to think critically.
• Detail-oriented and able to manage multiple tasks simultaneously.
• Positive attitude and a passion for helping customers.
• Previous experience in customer support or a related field is preferred but not required.
• Basic computer proficiency and ability to learn new systems.

Benefits:

• Competitive salary ranging from $43,000 to $58,000 per year.
• Opportunities for career growth and advancement.
• Comprehensive training to ensure your success in the role.
• Health, dental, and vision insurance options.
• Paid time off and holidays.
• A supportive and inclusive work environment.