Customer Success Manager

Quizizz is one of the fastest-growing EdTech platforms in the world. Our team is on a mission to empower every educator to motivate every learner in the world. Our platform offers engaging and interactive quiz-based learning experiences and is used by more than 70 million people every month in over 150 countries, including 80% of U.S. schools. We have phenomenal investors, we're profitable, and we're committed to growing and improving every day.

With a commitment to fostering active learning, and taking Quizizz to more learners across the globe. If you're excited about education and international SaaS and want to build towards a mission that you can be proud of, then Quizizz is the right place for you.

Joining the schools team at Quizizz, this Customer Success Manager role focuses on partnering with K-12 schools across the U.S. It’s a high-scale position managing a large volume of accounts, each with a varying Annual Recurring Revenue (ARR). Our approach combines strong data insights and the use of sophisticated Customer Success tools to enhance the educational journey and achieve strategic goals.

• Own the Renewal Process: Proactively manage and drive renewals for your accounts, ensuring a seamless and positive experience to maintain long-term partnerships.
• Strategic Stakeholder Engagement: Build and nurture relationships with key customer stakeholders to identify their priorities, address concerns, and highlight the value of our solutions.
• Deliver Value-Driven Conversations: Regularly demonstrate the ROI and impact of our products by aligning customer goals with our platform's capabilities to reinforce the value proposition.
• Mitigate Churn Risks: Identify at-risk accounts early through health checks and engagement signals, and implement tailored action plans to re-engage and retain them.
• Uncover Growth Opportunities: Partner with customers to identify ways to expand adoption, upsell additional offerings, and drive deeper product usage that aligns with their strategic objectives.
• Collaborate for Success: Work cross-functionally with Sales, Onboarding, and Support teams to ensure customers achieve success and meet milestones that lead to retention and growth.
• Track & Report Progress: Monitor key metrics (e.g., product adoption, usage, health scores) to track progress, report outcomes, and guide conversations that drive retention and expansion.

• 6-Star Onboarding:
• Ensure every customer receives a 6-star onboarding experience, achieving 100% onboarding success.
• Collaborate closely with customer points of contact to effectively introduce and integrate Quizizz into their environment.

• Product Utilization:
• Drive increased product usage within your book of business (BoB), identifying and supporting low-usage accounts to maximize their engagement.
• Initiate proactive outreach to encourage and boost product adoption.

• Engagement and Voice of Customer:
• Maintain regular engagement through various touchpoints throughout the customer journey.
• Capture and document insights from interactions, contributing to the voice of the customer (VOC) initiatives to inform and enhance our offerings.

• Customer Retention:
• Take ownership of renewal processes for your accounts, ensuring continuity and sustained partnership.
• Engage with various customer stakeholders to facilitate and secure renewals, addressing their needs and concerns.

• Excellent written communication skills and impeccable grammar.
• We value your skills and work ethic more than the number of years you've worked, but you would likely need at least 2 years of experience in the field of customer success.
• Experience in consumer products in the ed-tech sector is a bonus.
• Working with CRMs such as Salesforce, Gainsight, or Zendesk.