Customer Service Representative - job 1 of 30

About Us
At Reboot Staff, we specialize in providing strategic staffing solutions for a wide range of industries. Our mission is to connect skilled professionals with companies that value talent, commitment, and long-term growth. We are committed to creating a supportive work environment where our employees can develop their careers and thrive in a professional setting.

Job Description
We are seeking a dedicated and reliable Customer Service Representative to join our team in Wilmington, NC. This role involves interacting with customers to provide information, resolve issues, and ensure a positive client experience. The ideal candidate is detail-oriented, professional, and passionate about customer satisfaction.

Responsibilities

• Handle inbound and outbound customer inquiries via phone and email

• Provide accurate information about products and services

• Resolve customer complaints efficiently and professionally

• Maintain customer records and update account information

• Collaborate with other departments to ensure client satisfaction

• Meet individual and team performance goals

Qualifications

• High school diploma or equivalent required; associate degree preferred

• Previous experience in customer service or a related field

• Excellent verbal and written communication skills

• Strong problem-solving and multitasking abilities

• Ability to remain calm and professional under pressure

• Proficient in basic computer skills and customer management systems

Benefits

• Competitive salary ($38,000 – $48,000 per year)

• Opportunities for growth and career development

• Supportive and team-oriented work environment

• On-the-job training and skill development

• Paid time off and employee support programs