Customer Service Representative - job 1 of 26

About Us:
Story Lane Box is a creative and innovative company specializing in curating unique experiences and events that bring people together. Our mission is to craft memorable moments through exceptional planning and execution. We believe in fostering a collaborative and dynamic work environment where creativity, efficiency, and passion drive success

Job Description:
We are seeking a detail-oriented and customer-focused Customer Service Representative to join our team. In this role, you will be responsible for assisting customers with inquiries, resolving issues, and ensuring a smooth and positive experience. The ideal candidate will have excellent communication skills, a problem-solving mindset, and a passion for providing top-tier customer service.

Responsibilities:

• Assist customers via phone, email, and in-person interactions

• Address inquiries regarding products, services, and company policies

• Resolve customer concerns efficiently and professionally

• Process orders, returns, and exchanges accurately

• Maintain customer records and update databases as needed

• Collaborate with internal teams to improve customer satisfaction

• Provide detailed reports on customer interactions and feedback

• Ensure a high level of customer engagement and satisfaction

Skills & Qualifications:

• Previous experience in customer service or a related role

• Strong verbal and written communication skills

• Ability to multitask and prioritize tasks effectively

• Problem-solving mindset with attention to detail

• Proficiency in Microsoft Office and customer management systems

• Ability to work both independently and as part of a team

• High school diploma or equivalent required

Benefits:

• Competitive salary

• Career growth opportunities and professional development

• Health and wellness benefits

• Paid time off and company holidays

• Supportive and team-oriented work environment