Referral Coordinator

Phoenix Home Care in Joplin is adding a Referral Coordinator to their Team!

The Referral Coordinators primary role will be managing and follow up with incoming referrals for In Home and CDS, assisting with Mo Medicaid applications and issues. They will also be assisting with community events, and back up for scheduling if needed. Assist with CDS monthly case management and home visits as needed. Help with answering phones as needed. 

Benefits:

• $17-20/hr based on experience.
• Mon-Fri 8am-5pm No Weekends!!!
• Health Benefits: Medical, Dental, Vision, etc.
• Spousal and Family Insurance Benefits.
• PTO starts accruing on day one!
• 401k
• Continuing education opportunities.
• Employment recognition programs.
• Great culture!
• Hiring Immediately!

Job Duties: 

• Represents the department in a courteous and professional manner. 

• Manage, follow up and track new client referrals. 

• Assist pending and current clients with Medicaid issues.  

• Schedules open visits with field staff based upon the needs of client, employee qualifications and plan of care or treatment. 

• Document and inform scheduling supervisor of scheduling changes, performance/ attendance issues and any other problems occurring in the field. 

• Assist with CDS Monthly case management and home visits as needed.  

• Prepares and submits timely written documentation and reports as required by policy. 

• Attend and participate in community events, and marketing opportunities.  

• Performs clerical functions. 

• Participates in in-service education, quality assessment activities and staff meetings as required. 

• Assist with information gathering and problem resolution when client or employee concern/ complaints are presented. 

• Performs other related duties as assigned by Supervisor/Manager. 

Requirements: 

• Must be a minimum of 18 years of age 

• High school diploma or equivalent 

• Supervisory Experience preferred 

• Office Setting Experience 

• Ability to work independently with excellent organizational skills 

• Ability to communicate effectively and courteously with consumers and perform in-depth interviews with consumers. 

• Must work well in a fast-paced environment and adapt quickly to changing conditions. 

Experience:  

• Knowledge and experience of Missouri Medicaid would be beneficial.  
• Experience with referral paperwork and medical terminology is a plus
• Previous office experience
• Customer service

Our mission is to offer New Beginnings and meaningful opportunities to our caregivers and clinicians while providing home care services to our clients built on innovation, skill, and Christ-like values of compassion, honesty, and patience.

“We’re taking the journey with you, creating a New Beginning!

Choose Phoenix, Apply today!

#ZRlead