IT - Desktop Support Specialist

Professional Civil Process (PCP) is looking for an Desktop Support Technician for our Corporate Headquarters – a person who wants to go above and beyond for the legal support industry. We’re looking for someone who is a self-starter and with exceptional energy and enthusiasm to join our Team.

About PCP:

• PCP is the leader in the legal support industry providing filing, serving, and skip tracing services.
• We’re a family owned business serving the legal community for over fourty years.
• PCP currently handles over 140,000 services of process documents annually.
• Our corporate headquarters is in Spicewood, Texas
• PCP is a founding member of the National Association of Professional Process Servers (NAPPS) and the Texas Process Servers Association (TPSA).

Please note this is an Entry Level position.

About the position:

• Assists staff with the installation, configuration, and ongoing usability of desktop computers, printers, scanners, peripheral equipment and software within established standards and guidelines.

• Performs general preventative maintenance tasks on computers, laptops, printers and any other authorized peripheral equipment.

• Performs corrective repairs on computers, laptops, printers and any other authorized peripheral equipment.

• Performs work in compliance within specified warranty requirements.

• Returns defective equipment/parts and documents customer repairs.

• Hardware and software documentation and technical procedure writing.

• Safely package equipment for field offices and arrange for the transport of the equipment.

• Customize desktop hardware/software to meet user specifications and site standards.

• Works with vendor support contacts to resolve technical problems with desktop computing equipment and software.

• Troubleshoots and resolves staff issues through the Help Desk ticketing system and service calls.

• Replenishes and maintains inventory of all hardware and software resources and parts.

• Trains and orients staff on use of hardware and software as needed.

• Provide excellent customer service with all end users and vendors.

• Other duties/tasks as assigned.

About you:

• High school diploma or equivalent – Associates Degree in related field is a plus

• Entry Level Position - 2 years experience in a Help Desk environment

• Ability to provide outstanding customer service

• Exceptional interpersonal and communication skills

• Excellent analytical and problem solving skills

• Good knowledge of networking protocols and concepts (VPN, Routing, Ports, TCP/IP and RDP)

• Experience using and/or troubleshooting Microsoft Windows and Microsoft Office

• Experience and knowledge providing in-house/remote support to users using Windows 11 Pro

• Experience in using Active Directory Domain Controller

• Flawless attendance record

• Commitment to team results; a team player

• Ability to lift 25-50 lbs

Compensation, Hours, and Benefits:

• Full-Time: Monday – Friday, 8:00 am – 5:00 pm
• Pay: $23 - $25/hr
• MEC Health Plan - Minimum Essential Coverage - Preventative Care Only - after sixty (60) days of service
• Dental/vision plan - available upon hire
• Nine (9) paid holidays per calendar year - after six (6) months of service
• Paid Time Off (PTO) – after six (6) months of service
• 401k savings plan – after one (1) year of service
• Casual/laid back work environment
• Gym