Customer Support Assistant

About Us:
Reboot Staff is a professional staffing firm dedicated to connecting talented individuals with companies that value efficiency, accuracy, and dedication. We specialize in providing top-tier administrative and operational support to businesses across various industries. Our team is committed to fostering growth and career development for our employees while delivering excellence to our clients.

Job Description:
We are seeking a detail-oriented and customer-focused Customer Support Assistant to join our team. In this role, you will be responsible for providing excellent customer service, handling inquiries, and assisting with administrative tasks to ensure a seamless experience for clients and team members. The ideal candidate is proactive, organized, and capable of managing multiple responsibilities efficiently.

Responsibilities:

• Respond to customer inquiries via phone, email, and in person

• Assist customers with troubleshooting issues and providing solutions

• Maintain and update customer records in company databases

• Process customer requests and ensure timely resolution of concerns

• Support internal teams with administrative and customer service-related tasks

• Prepare reports and maintain accurate documentation of customer interactions

• Ensure compliance with company policies and procedures

• Collaborate with different departments to enhance customer experience

Skills & Qualifications:

• Previous experience in customer service, administrative support, or a related field

• Strong communication and problem-solving skills

• Excellent organizational and time-management abilities

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook)

• Ability to multitask and work efficiently in a fast-paced environment

• Attention to detail and strong analytical skills

• High school diploma or equivalent required; additional qualifications in customer service or business administration are a plus

Benefits:

• Competitive salary

• Opportunities for career growth and development

• Health and wellness benefits

• Paid time off and holidays

• Supportive and team-oriented work environment