Customer Support Assistant - job 2 of 27

About Us

Signal Tru Brand is a forward-thinking business solutions company dedicated to helping clients streamline operations and optimize data processes. We pride ourselves on accuracy, efficiency, and a commitment to excellence. Our team thrives in a professional and detail-oriented environment where continuous growth is encouraged.

Job Description

We are looking for a professional and motivated Customer Support Assistant to join our team in New Orleans. This role involves assisting customers with inquiries, resolving issues efficiently, and ensuring a high level of satisfaction. The ideal candidate will possess excellent communication skills, attention to detail, and a proactive attitude in providing quality support.

Responsibilities

• Provide timely and accurate responses to customer inquiries via phone and email

• Assist with order processing, tracking, and problem resolution

• Maintain clear and organized customer records

• Identify and escalate complex issues to appropriate departments

• Ensure all support interactions meet company standards

• Collaborate with internal teams to improve service efficiency

• Follow up with customers to ensure issues are fully resolved

Qualifications

• High school diploma or equivalent required; associate’s or bachelor’s degree is a plus

• 1+ year of customer service or administrative experience

• Strong verbal and written communication skills

• Ability to multitask and manage time effectively

• Familiarity with customer support software is preferred

• Professional, courteous, and solution-focused attitude

Benefits

• Competitive salary: $45,000 - $50,000 annually

• Opportunities for growth and internal advancement

• Training and skill development programs

• Supportive and collaborative team environment

• Full-time position with consistent weekday hours