Customer Support Assistant - job 2 of 13

Blue Print Out is committed to providing top-tier printing solutions for businesses and individuals. Our dedication to quality, innovation, and customer satisfaction has positioned us as a trusted name in the industry. We believe in fostering a supportive and professional work environment where employees can grow and thrive.

Job Description

We are seeking a detail-oriented and customer-focused Customer Support Assistant to join our team in Cincinnati, OH. This role is responsible for assisting customers with inquiries, processing orders, and ensuring a seamless customer experience. The ideal candidate is a strong communicator with a problem-solving mindset and a commitment to delivering exceptional service.

Responsibilities

• Provide timely and professional customer support via phone and email.
• Assist customers with order inquiries, product information, and issue resolution.
• Process and track orders accurately, ensuring customer satisfaction.
• Maintain and update customer records in the system.
• Collaborate with internal teams to address customer needs efficiently.
• Identify and escalate complex issues to the appropriate department.
• Stay up to date with company products, policies, and procedures.

Skills & Qualifications

• Previous experience in customer service or administrative support.
• Strong verbal and written communication skills.
• Ability to handle multiple tasks and prioritize effectively.
• Proficiency in Microsoft Office Suite and CRM software.
• Problem-solving mindset with attention to detail.
• Ability to work independently and as part of a team.

Benefits

• Competitive salary ($54,000 - $58,000 per year).
• Growth opportunities within the company.
• Supportive and professional work environment.
• Comprehensive training and development programs.

If you are a motivated individual who thrives in a customer-focused role, we encourage you to apply and become a part of Blue Print Out’s dedicated team.