Service Communications Assistant - job 1 of 3

About Us

At Hype Tier, we are committed to delivering top-tier services that combine innovation, efficiency, and a client-centered approach. Our team is driven by integrity, professionalism, and a strong focus on excellence. We foster a collaborative work environment that supports career development and rewards dedication. Join us as we continue to expand and elevate our presence in the industry.

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Job Description

We are currently seeking a detail-oriented and motivated Service Communications Assistant to join our team in Atlanta. The successful candidate will support the service team by managing internal and external communications, responding to client inquiries, and ensuring that all messaging aligns with the company's standards. This role requires strong organizational skills and the ability to work in a fast-paced environment.

Responsibilities

• Assist in the development and distribution of internal service updates and external client communications

• Respond to customer inquiries via email and phone in a timely and professional manner

• Maintain records of communication and track service issues for follow-up

• Collaborate with the service team to ensure accurate and consistent messaging

• Coordinate communication between departments to support smooth service delivery

• Prepare reports and documentation as needed for communication tracking

• Support service improvement initiatives through feedback collection and communication analysis

Qualifications

• High school diploma or equivalent (Bachelor’s degree preferred)

• 1-2 years of experience in a communications or customer service role

• Excellent written and verbal communication skills

• Strong attention to detail and organizational skills

• Ability to multitask and prioritize in a fast-paced setting

• Proficient in Microsoft Office Suite and basic communication tools

Benefits

• Competitive salary range of $47,000 – $55,000 annually

• Opportunities for professional growth and career advancement

• Supportive and collaborative team environment

• Ongoing skills development and training opportunities

• Full-time stable employment with room to grow