Sr. Policy Expert, Global Food and Product Safety , SPS Internal Risk

The Senior Policy Expert at Amazon is primarily responsible for overseeing the surveillance testing program, coordinating with third-party laboratories, and ensuring compliance with regulatory standards. Key duties include developing and managing testing protocols, analyzing safety and quality results, and overseeing governance functions related to product safety, thereby playing a critical role in risk identification and management.

To qualify for the Senior Policy Expert role in Global Food and Product Safety at Amazon, candidates should possess at least 6 years of experience in compliance, audit, or risk management. Additionally, familiarity with Testing, Inspection, and Certification laboratories and direct experience running surveillance testing programs and strategies is preferred to effectively navigate this complex role.

The Senior Policy Expert contributes significantly to product safety by managing the surveillance testing program, developing rigorous testing protocols, and ensuring compliance with both internal policies and external regulations. This expert identifies potential safety risks and drives initiatives for continuous improvement in product safety and quality assurance processes across all operational regions.

The Senior Policy Expert can expect extensive collaboration with various teams, including internal stakeholders, third-party certification organizations, and regulatory agencies. This collaborative approach is essential to manage global testing procedures effectively, ensure compliance, and facilitate comprehensive communication regarding quality and safety practices throughout Amazon’s operations.

Amazon's commitment to diversity and inclusion creates a supportive environment for all employees, including Senior Policy Experts in Global Food and Product Safety. The company's focus on equal opportunity ensures that everyone has a voice and can contribute to the mission of ensuring product safety while celebrating diverse backgrounds and perspectives.

In answering this question, you should detail specific instances where you've successfully created protocols that improved product safety or compliance. Mention the types of tests you developed and the methodologies you implemented, along with the outcomes of these efforts.

Discuss your approaches to fostering open communication channels. Provide examples of how you've effectively relayed information among different teams or departments, ensuring compliance with regulations and protocols, while keeping everyone aligned on objectives and responsibilities.

Use the STAR method (Situation, Task, Action, Result) to outline a specific challenge you encountered. Clearly articulate the steps you took to address it and how your actions resulted in a positive outcome, highlighting your problem-solving capabilities.

Balance technical knowledge with analytical skills in your answer. Describe how you collect and evaluate data, tools or software you may use for data analysis, and how your findings have shaped decisions or strategies in your previous roles.

Mention various strategies, such as continuous education on changing regulations, developing internal guidelines that align with international standards, and using audits to monitor compliance levels. Share experiences that demonstrate your proactive stance on compliance issues.

Outline how you've engaged stakeholders in previous positions, citing specific tools or techniques you used to build relationships and communicate the importance of product safety. Highlight successful outcomes from these interactions.

Talk about your methodology for prioritization, such as evaluating risk, deadlines, and resource availability. Describe scenarios where your prioritization made a difference in the outcome of a testing program.

Focus on essential qualities like effective communication, adaptability, and conflict resolution. Provide examples of how you have demonstrated these qualities in past roles to lead teams towards achieving safety and compliance goals.

Share the avenues you pursue to keep current, such as industry publications, webinars, conferences, or networking groups. Discuss how continued learning has positively impacted your work in food safety.

Provide a concrete example that illustrates your ability to remain flexible and adapt to changes. Detail the adjustments you made and the impact on the project's success or compliance outcomes.