Customer Support Specialist

Hello, we are AMBOSS and we are looking for our next Customer Support Specialist. With our team, your support will reach further than ever before!

As a Customer Support Specialist, you will embody the crucial connection between AMBOSS and its users, helping to improve medical care for millions of people. Our mission is to enable clinicians and students around the world to make the most of AMBOSS  and improve their experience with our platform based on their needs.

About AMBOSS

AMBOSS is a learning and clinical decision support tool striving to empower physicians across the globe to provide the best possible care. Our founders set out in 2011 to create a tool that they would have hoped to have as medical students and doctors. Since then we have grown to currently operate in 180 countries and have gained immense traction in Germany and the US. Currently, we are pursuing this mission with more than 500+ employees in our offices in Berlin, Cologne, New York, and Cagliari.

Why Customer Support at AMBOSS?

Customer Support plays an integral role in AMBOSS’ mission to empower all doctors to provide the best possible care. Home to a colorful collection of open and friendly personalities and detail-minded problem solvers, you’ll join a team just as quick to laugh together as they are to support each other. Each member of the team brings an abundance of positive energy and a genuine love of supporting and interacting with users.

If you’re motivated by your empathy, with your positive impact extending beyond physicians to their patients, there really is no better place for a Customer Support guru like yourself to make a real difference!

You will:

• Make real connections with our users by chatting with them across Zendesk, phone, and even social media – wherever they need us most.
• Guide users through our platform so they can get the best possible experience – you're not just solving problems, you're helping them succeed.
• Stay curious and up-to-date on our product – things move fast, and you’ll be one of the first to know what’s new and how to explain it clearly.
• Team up with us to keep improving – we’re always brainstorming better ways to do things, and your ideas will matter
• Spot user feedback trends and help us keep track of what’s working (and what’s not) so we can keep growing in the right direction.
• Pitch in on projects across the company – from marketing to process improvements, there’s always something exciting to contribute to.
• Jump into Customer Experience initiatives during quieter times – your creativity and energy will help shape what comes next.
  

You’ll Thrive in This Role If You:

• Love talking  with people and can write clearly, warmly
• Native-level Proficiency in  English (bonus points if you also speak Spanish, German, or Portuguese!)
• Enjoy solving problems, not just answering questions
• Stay professional  and kind when things get complicated
• Feel at home using a variety of digital tools and platforms
• Have some experience in customer support (a big plus, but not a dealbreaker)
• Are curious about (or already know a bit about) the healthcare world
• Are the kind of teammate people genuinely enjoy working with

This Is Not Your Typical Support Role – You’ll Love It If You Enjoy:

• Giving thoughtful, personalized help – not just copy-pasting answers
• Taking initiative, doing your own research, and sharing what you find
• Playing around with new tech tools and platforms
• Being detail-oriented without losing sight of the big picture
• Being part of a collaborative, mission-driven, and yes – fun – team

Benefits:

AMBOSSians tell us that innovative work keeps them energized, and employee benefits help them to feel appreciated and empowered. We invest in every AMBOSSians with our employee benefits package, crafted to support financial, physical, and mental health and work-life harmony. Check out all of our employee benefits below:

https://go.amboss.com/the-amboss-prescription-de

We believe in diversity as a driving force of innovation and welcome people of all backgrounds to help us achieve our mission of empowering physicians to provide the best possible care – to everyone, everywhere.

Did we just describe your ideal next role? We encourage you to apply even if you do not meet all of the requirements.