Customer Onboarding Manager (FTC)

Location: Leeds, Hybrid

Starting Salary: £32,000 per year

Fixed term contract until April 2026

About us

At Arbor, we’re on a mission to transform the way schools work for the better. 

We believe in a future of work in schools where being challenged doesn’t mean being burnt out and overworked. Where data guides progress without overwhelming staff. And where everyone working in a school is reminded why they got into education every day. 

Our MIS and school management tools are already making a difference in over 7,000 schools and trusts. Giving time and power back to staff, turning data into clear, actionable insights, and supporting happier working days. 

At the heart of our brand is a recognition that the challenges schools face today aren’t just about efficiency, outputs and productivity - but about creating happier working lives for the people who drive education everyday: the staff. We want to make schools more joyful places to work, as well as learn. 

About the role

We are looking for an experienced Customer Onboarding Manager to join our Implementation team and help us successfully onboard and manage relationships with customers during their implementation phase as well as provide support with training and data migration.

Core responsibilities

• Managing projects to onboard schools and sixth form colleges to the Arbor MIS, including managing the data migration process.
• Responsible for scoping and planning of projects to ensure key milestones and objectives are achievable and aligned to the client’s day one objectives. 
• Prepare, plan and lead internal and external calls and meetings to ensure customer priorities are being met and disseminate information to relevant teams. 
• Coordinating support and training with the schools to ensure they achieve their objectives. 
• Confident in preparing clients facing documentation and presenting in Executive Status Meetings during Implementation to ensure Onboarding milestones are being met and the project is on track, including client status and risks. 
• Escalation point for risk and dependencies of the school
• Planning mitigation against risk and providing solutions
• Responsible for overall onboarding success and customer outcomes

We’re looking for someone with proven professional experience in a Customer Onboarding, Project Coordinator or Project Management role. Beyond that, we’d love to see:

• Experience of working in an Enterprise SAAS environment implementing software desirables
• Able to work in an agile way to project manage complex, overlapping projects to tight timeframes within budget. 
• Experience in guiding organisations through systems change management
• A proven track record in building relationships with Key Stakeholders to understand their needs and communicate clearly with them throughout the project lifecycle
• Capable of working effectively within an entrepreneurial, fast-paced, and results-oriented culture, by demonstrating strong operating instincts, organisational skills and discipline. 
• Ability to use a CRM; ability to interpret data in order to understand school needs
• Proficient in Microsoft and Mac OS Platforms, able to use Excel/ Google Sheets to a high level of expertise.
• Willingness to travel frequently to client sites at least 10% of your time   

The chance to work alongside a team of hard-working, passionate people in a role where you’ll see the impact of your work everyday. We also offer:

• A dedicated wellbeing team who champion initiatives such as mindfulness, lunch n learns, manager training, mental health first aid training and much more!
• 32 days holiday (plus Bank Holidays). This is made up of 25 days annual leave plus 7 extra company wide days given over Easter, Summer & Christmas
• Life Assurance paid out at 3x annual salary
• Comprehensive wellness benefit provided by AIG Smart Health, which provides a 24/7 virtual GP service, Mental health support, Counselling, and personalised Health Checks 
• Private Dental Insurance with Bupa 
• Salary sacrifice Pension provided by Scottish Widows
• Enhanced maternity and adoption leave (20 weeks full pay) and paternity (6 weeks full pay) pay
• 5 free return to work maternity coaching sessions, helping you adapt to this new exciting time of life!
• Access to services such as Calm and Bippit (financial wellbeing coaching) 
• All of our roles champion flexible working and we are happy to discuss what this means to you
• Social committees that plan team, office and company wide events to bring people together and celebrate success
• Dedicated professional development training budget (CPD courses, upskilling resources, professional memberships etc)
• Volunteer with a charity of your choice for a day each year
• Dog friendly offices!

Interview Process

1. Phone screen
2. 1st Stage
3. Task
4. 2nd Stage

We are committed to a fair and comfortable recruitment process, so if you require any reasonable adjustments during your application or interview process, please reach out to a member of the team at careers@arbor-education.com.

Our commitment is also backed by our partnership with Neurodiversity Consultancy, Lexxic who provide us with training, support and advice. 

Arbor Education is an equal opportunities organisation

Our goal is for Arbor to be a workplace which represents, celebrates and supports people from all backgrounds, and which gives them the tools they need to thrive - whatever their ambitions may be so we support and promote diversity and equality, and actively  encourage applications from people of all backgrounds. 

Refer a friend 

Know someone else who would be good for this role? You can refer a friend, family member or colleague, if they are offered a role with Arbor, we will say thank you with a voucher valued up to £200! Simply email: careers@arbor-education.com 

Please note: We are unable to provide visa sponsorship at this time.