Senior content Operations Specialist

Description:
We are seeking an experienced and detail-oriented Senior content Operations Specialist to oversee the full content lifecycle for our Video on Demand (VOD) platform. This role includes supervising a team of Operations Specialists responsible for content delivery, presentation, and data-driven optimization. As a key leader, you will drive strategies for localization, personalization, and quality assurance while ensuring an engaging user experience across all regions.

Key Responsibilities:

Team supervision:

• Lead, mentor, and manage a team of Operations Specialists to ensure efficient content operations.
• Delegate tasks, track progress, and provide constructive feedback to optimize team performance.
• Create a collaborative and results-driven work environment focused on continuous improvement.
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Content Management & Delivery:

• Oversee the receipt of acquired and produced content, ensuring it meets all required specifications.
• Ensure the team verifies content quality, format compliance, and metadata accuracy.
• Supervise the organization and uploading of new content to the CMS.
• Manage the development and execution of release plans for new content.

Localization & Personalization:

• Adapt content presentation to meet regional and country-specific preferences.
• Collaborate with internal teams to localize metadata, visuals, and overall user experience for targeted audiences.

Content Presentation & Engagement

• Design and implement content presentation strategies based on user analytics and engagement data.
• Oversee frequent updates to content displays to ensure users consistently discover new and relevant content.
• Work with the team to make data-driven decisions for improving content visibility and user interaction.

Quality Assurance

• Conduct regular audits to ensure all content meets platform standards.
• Identify and resolve inconsistencies in video assets, metadata, and overall presentation.

Collaboration

• Liaise with content providers to ensure timely delivery and compliance with platform guidelines.
• Partner with technical teams to enhance CMS functionality and streamline content workflows.

Data-Driven Insights & Reporting

• Monitor engagement reports to assess content performance and inform strategy adjustments.
• Guide the team in creating weekly and monthly reports on operations and engagement data.
• Provide actionable insights to improve content operations and user satisfaction.

Skills & Competencies

• Strong leadership skills with experience managing and mentoring teams.
• Proficiency in CMS platforms and digital content workflows.
• Data-driven mindset with the ability to analyze engagement reports and develop actionable strategies.
• Excellent organizational skills with the ability to multitask and prioritize effectively.
• Outstanding communication skills, with fluency in English (Arabic is a plus).
• Basic knowledge of video formats, encoding, and metadata structures.

• Bachelor’s degree in Media, Communications, or a related field.
• 4+ years of experience in content operations, digital content management, or VOD platforms, with at least 2 years in a leadership role.