Sr. Field Applications Engineer

At Artificial, we are changing how science is done by making the vision of AI-driven labs a reality.  We are redefining lab automation by building a first-of-its-kind software platform that embraces the fundamental roles of people, automation, and AI in the scientific process. Artificial empowers labs to rapidly iterate on and apply their discoveries, whether that’s developing new therapies, cell culturing, diagnostic testing, or production.  

Artificial’s team is composed of experts in life sciences, robotics, automation, visualization, programming languages, data, and development tools, who have built digital tools and platforms for systems and products like LabVIEW, SpaceX ground control, the CERN hadron collider, LEGO Mindstorms, Eclipse and more. As we build, support, and deploy our platform to customers, we’re looking for motivated people passionate about solving real-world problems and ready to make an impact. This is a unique opportunity to work closely with a multidisciplinary team of roboticists, scientists, software developers, and designers to build a multifaceted software platform that will transform lab operations. 

Field Applications Engineer 

Artificial is looking for a highly motivated Field Applications Engineer to help customers get the most out of the Artificial Platform. You will play a critical role in understanding customer needs and designing, implementing, and maintaining solutions to meet those needs.

• Define and document customer project requirements in collaboration with Sales and Customer Success
• Utilize Artificial's Python SDK and applications to develop and test end-to-end workflows connected with external systems.
• Go on-site with customers to commission and bring up implemented solutions, including integrating with pre-existing systems.
• Train customers and provide ongoing maintenance and support.
• Contribute to Artificial’s external-facing documentation and help create marketing and sales demos of key features.
• Relay customer feedback and feature requests to Product for prioritization and development.
• Provide support to the R&D team during development and validation of new device drivers.

• Proficiency with Python
• Experience in life science laboratories, especially with lab automation equipment and systems, including liquid handlers, schedulers and LIMS
• Thrives in a fast-paced environment with shifting priorities
• Excellent prioritization and time management skills to balance multiple tasks and deadlines
• Strong communication skills to convey technical concepts
• Located in the Boston metro area
• Up to 25% travel

• 3+ years of experience as a Lab Automation Engineer
• BS degree (Engineering / Biology / Math / Physics or equivalent)