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Benefits Verification Specialist - Earn up to 1500.00 in sign on Bonuses

Job Description: The purpose of this position is to help patients get access to the medications and therapies that they need.

About AssistRx: Voted Top Work Places in Orlando 3 years in a row, AssistRx understands that the key to success is our fantastic team members. AssistRx has engineered the perfect blend of technology and talent to deliver best in class results. We believe that access to specialty therapies transforms lives and is achieved through the powerful combination of our people and technology. Want to know more? Follow us on LinkedIn to find out how our team members are #TransformingLives.

Why Choose AssistRx:

  • Work Hard, Play Hard: Preloaded PTO: 100 hours (12.5 days) PTO upon employment, increasing to 140 hours (17.5 days) upon anniversary. Tenure vacation bonus: $1,000 upon 3-year anniversary and $2,500 upon 5-year anniversary.
  • Impactful Work: Join a team that is at the forefront of revolutionizing healthcare by improving patient access to essential medications.
  • Flexible Culture: Many associates earn the opportunity to work a hybrid schedule after 120 days after training. Enjoy a flexible and inclusive work culture that values work-life balance and diverse perspectives.
  • Career Growth: We prioritize a “promote from within mentality”. We invest in our employees' growth and development via our Advance Gold program, offering opportunities to expand skill sets and advance within the organization.
  • Innovation: Contribute to the development of groundbreaking solutions that address complex challenges in the healthcare industry.
  • Collaborative Environment: Work alongside talented professionals who are dedicated to collaboration, learning, and pushing the boundaries of what's possible. Tell your friends about us! If hired, receive a $750 referral bonus!

A Day in the Life as a Benefits Verification Specialist:

This role works directly with healthcare providers & insurance plans/payers to gather information about a patient’s insurance and the coverage provided for a specific pharmaceutical product. The Benefits Verification Specialist will support the healthcare providers addressing questions regarding coding and billing and navigating complex reimbursement issues. This position also provides support for Prior Authorizations (PA) for an assigned caseload and helps navigate the appeals process to access medications.

  • Ensure cases move through the process as required in compliance with company requirements and the organization's defined standards and procedures; in a manner that provides the best level of service and quality
  • Conduct benefit investigations for patients by making outbound phone call to payers to verify patient insurance benefit information, navigate complex reimbursement barriers and seek resources to overcome the barriers
  • Verify patient specific benefits and document specifics including coverage, cost share and access/provider options
  • Identify any coverage restrictions and details on how to expedite patient access
  • Document and initiate prior authorization process and claims appeals
  • Report any reimbursement trends or delays in coverage to management
  • Act as a liaison for field representatives, health care providers and patients

Job Details Snapshot:

  • Compensation: $19-22/hr
  • Launch Bonus: $500 after 90 days for qualified employees
  • Success Bonus: $500 after 180 days for qualified employees, with opportunity to double the bonus to $1,000 based on performance
  • Location(s): 9400 Southpark Center Loop, Orlando, FL, 32819 - enjoy our beautiful new and modern facility!
  • Start Date: March 10th
  • Hybrid Opportunity: The opportunity to transition to a hybrid schedule will be made available after 120 days upon goals and quotas being met at the discretion of the manager.

Qualifications to be a Benefits Verification Specialist:

  • In-depth understanding and experience with Major Medical & Pharmacy Benefit Coverage
  • 2 to 3 years of benefit investigation involving the analysis and interpretation of insurance coverage
  • 2 to 3 years of experience interacting with healthcare providers in regard to health insurance plan requirements
  • Excellent verbal communication skills and grammar
  • Salesforce system experience preferred

Want to learn more about what employee benefits AssistRx offers? Here are some additional benefits that our employees enjoy!

  • Medical, dental, vision, life, & short-term disability insurance
  • Teledoc services for those enrolled in medical insurance
  • Supportive, progressive, fast-paced environment
  • Competitive pay structure
  • Matching 401(k) with immediate vesting
  • Legal insurance

Wondering how we recognize our employees for delivering best in class results? Here are some of the awards that our employees receive throughout the year!

  • #TransformingLives Honor: This quarterly award program is a peer to peer honor that recognizes and highlights some of the amazing ways that our team members are transforming lives for patients on a daily basis.
  • Values Award: This quarterly award program recognizes individuals who exhibit one, or many, of our core company values; Excellence, Winning, Respect, Inspiration, and Teamwork.
  • Vision Award: This annual award program recognizes an individual who has gone above and beyond to support the AssistRx vision to transform lives through access to therapy.

AssistRx, Inc. is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors, or any other protected categories protected by federal, state, or local laws.

All offers of employment with AssistRx are conditional based on the successful completion of a pre-employment background check.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Sponsorship and/or work authorization is not available for this position.

AssistRx does not accept unsolicited resumes from search firms or any other vendor services. Any unsolicited resumes will be considered property of AssistRx and no fee will be paid in the event of a hire.

AssistRx Glassdoor Company Review
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AssistRx DE&I Review
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CEO of AssistRx
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Jeff Spafford
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Average salary estimate

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$39600K
$45840K

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What You Should Know About Benefits Verification Specialist - Earn up to 1500.00 in sign on Bonuses, AssistRx

Join AssistRx as a Benefits Verification Specialist and become an integral part of our mission to improve patient access to life-changing medications. At AssistRx, we pride ourselves on fostering an innovative and flexible workplace where our talented team thrives. You'll be the key liaison between healthcare providers and insurance plans, helping patients navigate their insurance benefits and ensuring they receive the necessary therapies. Your role will include conducting thorough benefit investigations, documenting coverage specifics, and managing the prior authorization processes for patients. We believe that your work directly impacts lives, making your role not just a job, but a rewarding career. With a competitive pay range of $19-22 per hour and opportunities for bonuses, you can make a great income while pursuing a fulfilling career. Our upbeat team collaborates to push boundaries in patient care and healthcare technology, all while maintaining a work hard, play hard ethos. And guess what? After 120 days, there's a chance to work hybrid! We value our employees deeply and prioritize their growth through programs that help advance your skills and career trajectory. Ready to transform lives with us at AssistRx? We can't wait to see how you'll contribute to our vision and success.

Frequently Asked Questions (FAQs) for Benefits Verification Specialist - Earn up to 1500.00 in sign on Bonuses Role at AssistRx
What are the main responsibilities of a Benefits Verification Specialist at AssistRx?

As a Benefits Verification Specialist at AssistRx, your primary responsibility will be to facilitate patient access to essential medications by verifying insurance benefits and addressing inquiries from healthcare providers and insurance plans. You'll conduct benefit investigations, document specifics regarding coverage, and help manage prior authorization processes, ensuring that patients can navigate complex reimbursement barriers efficiently.

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What qualifications do I need to apply for the Benefits Verification Specialist position at AssistRx?

To be eligible for the Benefits Verification Specialist position at AssistRx, candidates should have 2-3 years of experience in benefits investigation and interacting with healthcare providers. A solid understanding of Major Medical and Pharmacy Benefit Coverage is essential, along with excellent verbal communication skills. Experience using the Salesforce system is preferred.

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What is the work culture like for a Benefits Verification Specialist at AssistRx?

The work culture at AssistRx for a Benefits Verification Specialist is both flexible and supportive. Our team emphasizes a work-life balance, encouraging collaboration and innovation. We believe in promoting from within, ensuring that employees have numerous opportunities for career advancement and professional development. You’ll find a diverse, friendly environment where your contributions are valued.

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How does the compensation structure work for Benefits Verification Specialists at AssistRx?

Benefits Verification Specialists at AssistRx can expect a competitive hourly wage between $19-$22, along with fantastic bonus opportunities including a launch bonus of up to $1,500 based on performance milestones. Our compensation package also includes a comprehensive benefits offering, ensuring you feel rewarded for your hard work.

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Are there opportunities for advancement within AssistRx for a Benefits Verification Specialist?

Yes! At AssistRx, we pride ourselves on an internal promotion culture, meaning your hardworking efforts and contributions as a Benefits Verification Specialist can lead to significant career growth. Our Advance Gold program provides opportunities to learn new skills and advance within the organization, showcasing our commitment to employee development.

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Common Interview Questions for Benefits Verification Specialist - Earn up to 1500.00 in sign on Bonuses
Can you describe your experience with insurance benefits verification?

When answering this question, provide specific examples of your past roles related to insurance verification and outline the processes you followed. Highlight your ability to navigate complexities and communicate effectively with healthcare providers and payers.

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How do you handle difficult conversations with patients or providers?

It’s crucial to approach this question by discussing your communication style. Illustrate with examples where you've tactfully addressed concerns, showing your ability to remain calm and focus on solutions while ensuring patient satisfaction and understanding.

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What tools or software are you familiar with that assists in benefits verification?

Talk about your familiarity with specific systems like Salesforce and any other healthcare-related software. Emphasize how you've effectively used these tools to streamline processes and improve patient care satisfaction.

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Describe a time you overcame a significant challenge in your previous role.

Be candid about a challenging situation you faced and your thought process in navigating that challenge. Detail your actions and the positive outcomes that followed as evidence of your problem-solving abilities.

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How do you prioritize your workload in a fast-paced environment?

Illustrate your organizational strategies, such as planning or using task management tools to stay on track. Discuss examples where you successfully managed multiple tasks while maintaining attention to detail.

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What do you know about AssistRx and our mission?

Research AssistRx's mission and values beforehand, and share your insights during the interview. Connect your personal values to AssistRx’s commitment to transforming patient lives through access to therapy, showing genuine interest in becoming a part of the team.

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How have you dealt with a situation where you made a mistake?

Discuss the importance of accountability and learning from mistakes. Share an example that ended positively thanks to your actions in fixing the error, showcasing your integrity and commitment to improvement.

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What is your understanding of the prior authorization process?

Detail your knowledge about the prior authorization process, emphasizing your past experiences in navigating these requests and how you ensured timely processing while maintaining compliance and quality.

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How do you stay current with changes in healthcare regulations?

Share any resources or methods you use to keep up with healthcare regulations, such as attending workshops, webinars, or industry newsletters. Demonstrate how staying informed has benefited your work performance.

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Why do you want to work for AssistRx as a Benefits Verification Specialist?

Articulate your motivation to work at AssistRx, focusing on its innovative culture and commitment to patient care. Reflect on how your skills and values align with the organization's mission, making it a great fit for both you and the team.

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We are a trusted partner for delivering leading technology and people solutions that connect every stakeholder - patients, healthcare providers, specialty pharmacies, life sciences organizations and more. Our solutions accelerate patient access to...

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DATE POSTED
January 27, 2025

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