Italian Speaking Customer Support for a Smoke-Free Future - Remote Greece

The House of Mercier is an innovative recruitment agency dedicated to matching talented individuals with exciting career opportunities across the world. We are currently looking for an enthusiastic Italian Customer Support Representative for a Smoke-Free Future initiative. This remote position, based in Greece, involves engaging with customers to provide excellent support regarding smoke-free products and initiatives aimed at creating a healthier future. In this role, you will be instrumental in helping clients understand the benefits and features of smoke-free alternatives, assisting them with their inquiries, and resolving any issues they may encounter. Your ability to communicate effectively in Italian will be essential as you contribute to the transformation of consumer preferences and habits towards a smoke-free lifestyle. If you are passionate about customer service and sustainability, and you thrive in a digital work environment, we encourage you to apply and join our mission for a smoke-free future!

Responsibilities

• Provide top-tier customer support in Italian via phone, email, and chat for a smoke-free product initiative.
• Assist customers with inquiries related to smoke-free products, services, and features.
• Resolve customer complaints and issues, ensuring a smooth and positive experience.
• Educate customers on the benefits and usage of smoke-free alternatives.
• Document customer interactions and feedback to continuously improve our service.
• Collaborate with the team to enhance the customer journey and support processes.
• Stay informed about industry trends and product knowledge to provide accurate information.

• Fluency in Italian is required; proficiency in English is a plus.
• Experience in customer support or a related field is preferred.
• Excellent verbal and written communication skills.
• Ability to handle customer inquiries with empathy and professionalism.
• Interest in smoke-free products and sustainability initiatives.
• Strong organizational skills and attention to detail.
• Comfortable working remotely and adapting to a flexible work environment.

Monthly Salary

2 Extra Salaries Per Year

Fully Paid Training

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Monthly Performance Bonus

Private Insurance

And More...