Spanish Speaking Customer Service For Airline Company

The House of Mercier is an innovative recruitment agency dedicated to matching talented individuals with exciting career opportunities across the world. We specialize in connecting exceptional candidates with the right employers, ensuring a perfect fit for both parties involved. Currently, we are seeking a passionate and dedicated Spanish Speaking Customer Service Representative for a leading airline company. In this dynamic role, you will be the first point of contact for Spanish-speaking customers, providing them with exceptional service as they navigate their travel needs. Our ideal candidate will thrive in a fast-paced environment, enjoy solving customer issues, and be committed to creating a positive experience for travelers. This is an excellent opportunity to work with a renowned airline while utilizing your language skills to assist customers from diverse backgrounds. If you are a proactive individual with a passion for helping others and have a talent for problem-solving, we would love to hear from you. Join us at The House of Mercier and embark on a rewarding career in customer service that connects you with exciting opportunities around the globe.

Responsibilities

• Handle customer inquiries and provide accurate information regarding airline services and policies in Spanish.
• Resolve customer complaints and issues in a timely and professional manner.
• Assist customers with booking flights, checking in, and changing reservations as needed.
• Provide support and guidance during travel disruptions, including delays and cancellations.
• Maintain a positive and empathetic attitude towards customers at all times.
• Document customer interactions and feedback in the company database.
• Collaborate with team members to improve service delivery and customer satisfaction.

• Fluency in Spanish and English, both written and spoken.
• Previous experience in a customer service role, preferably in the travel or airline industry.
• Strong communication skills and the ability to relate to customers from diverse backgrounds.
• Problem-solving skills and the ability to think quickly on your feet.
• Excellent organizational skills and attention to detail.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Availability to work flexible hours, including evenings and weekends if needed.

Monthly Salary

2 Extra Salaries Per Year

Fully Paid Training

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Monthly Performance Bonus

Private Insurance

And More...