Customer Service Representative - Walled Lake Veterinary Hospital

Customer Service Representative (CSR)
Location: Walled Lake Veterinary Hospital - Walled Lake, MI / South Lyon Animal Clinic - South Lyon, MI

Join a Practice that Emphasizes Passionate Care, Teamwork, and a Welcoming Atmosphere!

Walled Lake Veterinary Hospital is excited to add a Customer Service Representative to join our fun-loving, team-oriented practice where flexibility, collaboration and high-quality medicine go hand in hand. We are a multi-doctor, dual-hospital, small animal/exotic hospital with a sister location in South Lyon. Our team is happy-go-lucky, supportive and always ready to help each other out. We believe in work-life balance, flexibility, and teamwork! 

About Us - Two Hospitals, One Team

Walled Lake Veterinary Hospital is proud to offer specialized care for aquatic animals, thanks to Dr. Burns, one of the only veterinarians in the area who treats these unique patients. This is just one of the many ways we stand out in the community, offering services that you won't find at every practice.

Responsibilities

As a CSR at Walled Lake/South Lyon, you will:

• Welcome clients and their pets warmly, ensuring a positive first impression.
• Answer phone calls, schedule appointments, and handle client inquiries.
• Process payments, manage billing, and maintain accurate client records.
• Keep the reception area clean, organized, and welcoming.
• Coordinate with the veterinary team to ensure smooth client communication and patient care.
• Assist with administrative tasks to support the day-to-day operations of the practice.

About Associated Veterinary Partners (AVP)

Walled Lake Veterinary Hospital is proudly partnered with Associated Veterinary Partners (AVP), a vet-founded and operated network that prioritizes clinical autonomy and long-term success over short-term profits. Unlike many corporate groups, AVP is not private equity-backed, ensuring that you and your patients come first.

As a proud supporter of Not One More Vet (NOMV), AVP is committed to promoting mental health, wellness, and professional growth in the veterinary field.

Ready to join a practice that values support, growth, and connection? Apply today and take the next step in your rewarding veterinary career at Walled Lake Veterinary Hospital!

Qualifications

• Prior experience in a customer service or administrative role is preferred.
• Strong interpersonal and communication skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Positive attitude, reliability, and a willingness to learn.
• Familiarity with veterinary services is a plus but not required.

Compensation, Perks & More

• $16 - $22 /hr - depending on experience
• Work-Life Balance: Flexible scheduling and paid time off.
• Supportive Environment: Join a collaborative team that values your contributions.
• Professional Growth: Opportunities for training and development in a veterinary setting.