E-commerce AI - Customer Success Intern

Atomic is a venture studio that builds companies from scratch. We're a team of experienced entrepreneurs and operators who have built and scaled some of the most successful startups in the world. We're passionate about creating disruptive businesses that solve real problems for e-commerce businesses.

About the Role: 

We’re not looking for someone to just follow instructions. We want a go-getter ready to roll up their sleeves and make things happen. In this role, you’ll own the customer experience, onboarding new users, providing top-notch support, and conducting outreach that builds strong relationships. You’ll also get hands-on with running experiments, analyzing customer behavior, and generating reports that will directly influence the products we create and the direction we take.

This isn’t just an internship; it’s a chance to get a masterclass in 0-1 company creation and leave your mark on something extraordinary. If you’re ready to take initiative, push boundaries,  kick off a career as a tech entrepreneur, and help build the future - you're looking at the golden opportunity. 🚀

Who You Are:

- Prior experience in entrepreneurship, sales, customer service, or related fields.

- Charismatic, high EQ, and strong interpersonal skills to build meaningful connections and trust with customers.

- Exceptional verbal and written communication skills for clear and effective interactions.

- Highly organized with a keen eye for detail and the ability to multitask efficiently.

- Experienced in utilizing popular e-commerce tools like Shopify and HubSpot.

- Skilled in creating organized, spreadsheet-based workflows to ensure agility and efficiency when needed.

- A proactive, customer-focused mindset for solving problems and making impactful decisions.

- Analytical and can draw non-obvious insights.

- Available to work part-time throughout the spring while managing your academic responsibilities.

- Available to start immediately with a 2-week trial period.

What You’ll Do:

- Chat with customers like a pro—friendly, helpful, and tuned into their needs.

- Showcase products/services, spill the details, and tackle any burning questions.

- Be the matchmaker! Pair customers with their perfect products or custom solutions.

- Set up demos, test drives, or appointments to keep things rolling.

- Team up with sales and marketing for killer engagement strategies and promos.

- Keep the CRM squeaky clean with up-to-date customer details and notes.

- Check in post-purchase to spread smiles and handle any follow-up needs.

- Generate reports which will be presented to our customers 

- Isolating relevant data to inform future roadmap

What You Get:

- Gain real-world experience in company building

- Work with a team of experienced entrepreneurs

- Be part of a disruptive new company

- Make a real impact on the e-commerce industry

We are focused on building a diverse and inclusive workforce. If you’re excited about this role, but do not meet 100% of the qualifications listed above, we encourage you to apply.

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Atomic is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law.

Please review our CCPA policies here.