Lead Security Operations Analyst

Attentive® is the AI-powered mobile marketing platform transforming the way brands personalize consumer engagement. Attentive enables marketers to craft tailored journeys for every subscriber, driving higher recurring revenue and maximizing campaign performance. Activating real-time data from multiple channels and advanced AI, the platform personalizes content, tone, and timing to deliver 1:1 messages that truly resonate.

With a top-rated customer success team recognized on G2, Attentive partners with marketers to provide strategic guidance and optimize SMS and email campaigns. Trusted by leading global brands like Neiman Marcus, Samsung, Wayfair, and Dyson, Attentive ensures enterprise-grade compliance and deliverability, supporting trillions of interactions across more than 70 industries. To learn more or request a demo, visit www.attentive.com or follow us on LinkedIn, X (formerly Twitter), or Instagram.

Attentive’s growth has been recognized by Deloitte’s Fast 500, Linkedin’s Top Startups and Forbes Cloud 100 all thanks to the hard work from our global employees!

Who we are

We are looking for a hands-on, collaborative and automation-first driven security analyst to join our Security team and improve our velocity. You will work closely with Security, IT and Engineering teams to develop and implement security protocols and measures, respond to security alerts and incidents, and provide guidance on security best practices.

• Monitor and respond to security alerts from various sources, including corporate tools, WAF, SIEM systems, SOAR, EDR tools, and AWS
• Act as the first line of defense to security alerts and events including triage investigations, and incident command - escalating when needed
• Partner closely with detection and response engineers to identify any gaps in logging coverage to ensure we maintain the highest visibility into any threats to our environment
• Automate workflows to continuously improve our response to security alerts 
• Fine tune alerts and build dashboards to ensure that implemented security controls are effective and maintained to support performance, scalability, and stability
• Analyze security events, correlating data from various sources to gain a holistic view of potential threats
• Perform API calls and query data sources to perform investigations and data analysis
• Monitor security advisories, threat intelligence feeds, and vendor updates for critical threats to drive action back into the organization
• Design and implement automation across operational programs to make security procedures and workflows scalable, measurable, and repeatable
• Own, centralize and optimize our triage and alerting processes and procedures
• Define, implement and track KPIs, SLOs/SLAs, and establish risk levels
• Continuously maintain and improve processes, procedures, technologies, and runbooks

• Minimum of 7 years of experience in information security, particularly in security operations, security engineering, or a similar role
• Strong knowledge of information security and common attacks, tactics, techniques, and procedures
• Expertise with project management tools like Jira, SIEM tools like Panther and SOAR tools
• Experience analyzing security logs and identifying incidents and suspicious activity
• Knowledge with log and network traffic analysis to identify security incidents, trends, and anomalous behaviors.
• Bonus if you have experience developing tools, with scripting languages (e.g., Python, Bash, Golang), APIs, and integration for optimization and automation of security tasks and response processes 
• Bonus if you have experience working with cloud security technologies and infrastructure-as-code including monitoring, logging, and incident response in cloud environments

You'll get competitive perks and benefits, from health & wellness to equity, to help you bring your best self to work.

For US based applicants:

- The US base salary range for this full time position is $154,000 - $250,000 annually + equity + benefits

- Our salary ranges are determined by role, level and location

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Attentive Company Values

Default to Action - Move swiftly and with purpose

Be One Unstoppable Team - Rally as each other’s champions

Champion the Customer - Our success is defined by our customers' success

Act Like an Owner - Take responsibility for Attentive’s success

Learn more about AWAKE, Attentive’s collective of employee resource groups.

If you do not meet all the requirements listed here, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that closely matches your skills and experience.

At Attentive, we know that our Company's strength lies in the diversity of our employees. Attentive is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal employment opportunities for all employees, applicants and covered individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation. Attentive is also committed to providing reasonable accommodations for candidates with disabilities. If you need any assistance or reasonable accommodations, please let your recruiter know.