Guest Services Agent

Blanketed with meadows of native flowers and wild woodlands, Wildflower Farms sways in rhythm with the seasons and the simple pleasures of a life lived Upstate. Ensconced by fragrant fields of wild bergamot and mountain mint, the property’s 140 arcadian acres embody Hudson Valley ease. A slow-rippling river gently embraces free-standing cabins framing clear views of the mighty Shawangunk Ridge. Crisp air, bright skies, and the melodies of Mother Nature beckon stillness and contemplation, while forested footpaths and towering cliffs call to an adventurers’ spirit. Reconnect with yourself and nature at Wildflower Farms.

Join our team as a Farm Host (Guest Services Agent) and become one of the authors of our story.  As part of the Wildflower Farms family, you will serve the needs of the business, our guests, and our colleagues by ensuring an outstanding experience, from check-in to check-out and at all times.

Ensure the guest experience meets or exceeds all Wildflower Farms quality and service standards from Check-in to Check-out. This includes but is not limited to:

• Preparing all necessary registration documents, such as guest itineraries, welcome letters, and waivers, as well as any other item that may support efficient and timely check-in/out processes
• Ensuring phone calls are answered, greeted and routed per company standards
• Ensuring that any Guest preferences (i.e., Bespoke Options and/or Experiences, Room specifics) are recorded on the Opera guest history page and are well introduced to the appropriate departments for follow up
• Escorting or providing efficient directions to property venues, arranging on-site transportation
• Responding promptly and tactfully to any Guest complaint that may arise
• Ensuring correct billing arrangement is provided according to Front Desk policies and procedures
• Ensuring that any irregularities and discrepancies are recorded in the departmental logbook and brought to the attention of the MOD and/or General Manager
• Acting as an ambassador of the hotel by providing Guests any reservation, information, amenities, area attractions, spa, and dining booking, as needed
• Organizing and maintaining the Front Desk counter, ensuring that all materials and supplies are readily available and accessible to expedite smooth departmental out procedures
• Becoming familiar with all Wildflower Farms facilities and have the ability to address, assist, and actively sell services to guests
• Ensuring that an adequate amount of money, either coins or notes, is available during the shift so as to accommodate cash transactions
• Maintaining excellent relationships within the Front Office Department and must familiarize oneself with the operations and priorities of all other hotel operating departments

Rate: $20.00/hr

• Minimum of two years’ experience at a hotel
• Professional appearance and manner, good character to work on a fast-paced team
• Able to work on a flexible schedule, including weekends and holidays, according to department needs
• Ability to communicate in English, both orally and in writing, with guests and employees, some of whom will require high levels of patience, tact, and diplomacy to defuse issues and to collect accurate information and to resolve problems
• Ability to work under pressure and deal with stressful situations during busy periods

Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge.

Shinrin Yoku LLC is an Equal Opportunity Employer, M/F/D/V. Shinrin Yoku LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Shinrin Yoku LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.