Customer Service Representative

Join Our Mission-Driven Team: Customer Service Representative (Remote, PH)

Job Title: Customer Service Representative
Company: Autism Parenting Magazine
Location: Remote (PH)
Type: Full-time

About Autism Parenting Magazine:

At Autism Parenting Magazine, we’re a rapidly growing publishing company dedicated to delivering high-quality content and resources that make a meaningful difference in the lives of families affected by autism. Our work provides valuable resources and support to empower families. Through our monthly magazine, virtual summits, and educational courses, we empower parents with practical advice, expert insights, and a supportive community.

Our diverse, global team operates remotely across the UK, USA, Philippines, South Africa, and Eastern Europe, driving the growth of a dynamic publishing company that reaches families worldwide. This diverse environment offers exciting opportunities for career growth and advancement while allowing team members to make a meaningful global impact. Guided by the Entrepreneurial Operating System (EOS), we foster a culture of focus, discipline, and accountability, where every team member works hard to directly impact families worldwide.

If you are passionate about joining a rapidly growing publishing company, delivering outstanding service, seeking career advancement, and thriving on challenges, we’d love to have you on our team.

Role Overview:

As a Customer Service Representative, you will be the trusted first point of contact for families navigating autism-related challenges. You’ll respond to inquiries with empathy, guide new subscribers through onboarding, and provide seamless support through email, chat, and social media. Your efforts will ensure families feel empowered, valued, and confident in their journey with Autism Parenting Magazine.

What You’ll Do:

• Deliver Compassionate Support: Provide timely, professional responses to customer inquiries via email and chat, ensuring families feel heard and valued.
• Resolve Issues Efficiently: Troubleshoot and resolve customer concerns while maintaining accurate records for future reference.
• Empower New Subscribers: Guide families through the onboarding process, ensuring a smooth start with our magazine and resources.
• Collaborate for Impact: Work closely with internal teams to improve the customer experience, share insights, and take on opportunities in resolving complex issues.
• Engage Through Social Media: Manage comments and messages on our social platforms, fostering a supportive and engaged community.
• Assist with Ad-Hoc Tasks: Support additional virtual assistant responsibilities, such as data entry and outreach.
• Uphold Communication Standards: Use clear, effective communication to build trust and rapport during customer interactions and team meetings.

Your Ideal Qualities:

• Empathy-Driven Problem Solver: You approach challenges with a compassionate and solutions-oriented mindset.
• Exceptional Communicator: Your written and verbal communication is clear, professional, and personable.
• Tech-Savvy Learner: You’re comfortable with tools like Freshdesk, social media platforms, and eager to learn new technologies.
• Detail-Oriented Organizer: You manage tasks efficiently, ensuring accuracy and timely follow-ups.
• Adaptable Team Player: You’re flexible with schedules, including evenings, weekends, and holidays, to meet customer needs.
• Calm Under Pressure: You thrive in a fast-paced environment, leveraging challenges to develop skills and drive impactful results.

What We Offer:

• Competitive salary for remote work in the Philippines.
• Opportunities for professional growth.
• Flexible, mission-driven work environment where your contributions matter.
• Earn 1 hour of annual leave for every 16 hours worked and 1 hour of sick leave for every 80 hours worked.
• Be part of a global, supportive team committed to making a difference.

Work Schedule:

• Rotational 8-hour shifts to ensure 24/7 coverage, including weekends and holidays.
• Probationary period: 8 AM - 5 PM PHT. Post-probation: 9 AM - 6 PM PHT.
• Flexibility: Availability for evenings, weekends, and holidays as needed, with time tracked via Hubstaff. Adjustments for daylight savings included.
• Regular team meetings typically scheduled in the early evening PHT.

Key Qualifications:

• 2-5 years of customer service experience, particularly in email or chat support.
• Bachelor’s degree in a relevant field is preferred but not required.
• Familiarity with tools like Freshdesk, ActiveCampaign, and Hubstaff time tracking.
• Access to a quiet home workspace with a reliable computer, webcam, and strong internet connection.
• Passion for making a positive impact on the autism community.

Ready to transform lives and grow with us? Apply today and join a team that values collaboration, integrity, and making an impact. Together, we’ll empower families around the world.