Customer Service Representative

About Technology Segue:

Technology Segue is a forward-thinking company dedicated to providing cutting-edge technology solutions to businesses. We are passionate about delivering exceptional customer experiences and ensuring that our clients receive the highest level of support. We are currently seeking a motivated and detail-oriented Customer Service Representative to join our team and help us maintain our reputation for outstanding service.

Job Overview:

The Customer Service Representative will be responsible for handling customer inquiries, providing product support, and resolving issues in a timely and professional manner. This role requires strong communication skills and a commitment to delivering excellent service to ensure customer satisfaction.

Key Responsibilities:

• Customer Interaction:
  • Respond promptly to customer inquiries through various communication channels (phone, email, chat).
  • Provide accurate information regarding products, services, and company policies.
  • Assist customers with order placement, account management, and troubleshooting.
  • Follow up with customers to ensure satisfactory resolution of their inquiries.
• Issue Resolution:
  • Identify and escalate complex issues to the appropriate departments when necessary.
  • Document interactions and maintain accurate customer records in the database.
  • Work collaboratively with team members to enhance the overall customer experience.
• Product Knowledge:
  • Stay updated on product features, promotions, and policies to provide informed assistance.
  • Participate in training and development sessions to improve customer service skills.
• Feedback and Improvement:
  • Gather customer feedback and suggest improvements to enhance service delivery.
  • Contribute to the development of FAQs and troubleshooting guides.

Qualifications:

• Proven experience in customer service or a related field.
• Strong verbal and written communication skills.
• Ability to manage multiple tasks in a fast-paced environment.
• Proficiency in using CRM software and Microsoft Office Suite.
• Excellent problem-solving skills and a customer-focused mindset.
• High school diploma or equivalent required; a bachelor’s degree is a plus.

Preferred Skills & Attributes:

• Experience in the technology industry or technical support is a plus.
• Fluency in multiple languages is an advantage.
• Strong interpersonal skills with the ability to build rapport with customers.

Working Conditions:

• Full-time position with regular office hours.
• Occasional overtime or flexibility may be required during peak customer service periods.
• Located at our [Company Location] office, with opportunities for hybrid work as needed.

Technology Segue is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability