Account Director

About Avalere Health

Established in 2001, Avalere Health is a purposefully built commercialization partner for the biopharmaceutical, medical technology, and wellness industries.

Our 1,500+ experts combine their knowledge and expertise across our core disciplines — Consulting; Medical; Policy; Value, Evidence, and Access; Marketing; and Digital Experience Technology — to create the connections that make better health happen.

Avalere Health partners with its clients to navigate the complex and rapidly changing healthcare ecosystem. Together, our experts help clients connect patients with life-changing therapies, realizing the potential of strategies and solutions to accelerate innovation that improves lives.

We live and breathe our five values in everything we do: We are authentic. We act with integrity. We value difference. We play for the team. We enjoy the journey. At Avalere Health, we imagine a healthier world and create the connections to make it happen. 

We take pride in being part of the Disability Confident Scheme. This helps make sure you can be interviewed fairly if you have a disability, long term health condition, or are neurodiverse. If you'd like to apply and need adjustments made, you can let us know in your application.

About the role

The Account Director role within Global Marketing offers an exciting mix of client partnership and team mentorship, where no two days will be the same. You’ll have the opportunity to work across accounts which are Global, creative and truly strategic and you’ll be part of a smart and committed team.

As an Account Director at Avalere Health, we’ll expect you to be a driving force for your accounts. We’d want you to be always looking ahead, ‘steering the ship’ and ensuring that everyone’s playing their role in ensuring the account is heading in the right direction. You would need to be commercially savvy, both in your decision-making and in your abilities to spot new opportunities.

You will be able to build trusted, strong relationships with your clients and the teams internally, so that the agency can deliver upon it’s best work and truly ‘hand it over proud’. Our Account Directors are ambassadors for Avalere Health, and their positive, problem-solving attitude creates many opportunities for brilliant work.

• Take a leadership role within your brand teams by supervising the development, execution and production of all tactical programs from start to finish
• Work between departments, ensuring culture is maintained, and implementation is assured
• Own the relationship with the client, consistently adding value, questioning and challenging appropriately to optimise communication
• Help monitor workflow and alert Directors of any short or long term needs to ensure smooth workflow
• Demonstrate a clear understanding of client business strategy and marketing model, and the communications necessary to deliver against them
• Contribute to the strategic direction of the account and ensure all day to day activities align to the brand strategy
• Demonstrate a strong ability to manage multiple clients and projects
• Identify organic growth opportunities and confidently present ideas to Directors and your brand teams
• Provide support and backup to Directors on all accounts & new business opportunities
• Take responsibility for brand finances, including accurate budgeting, billing, forecasting and financial tracking & management, ensuring profitability for the agency, and understanding of decisions on costs and profit
• Understands the remit of Group companies and highlights cross selling opportunities
• Actively manages conflict and solves problems to resolve issues quickly, escalating issues to Directors appropriately
• Lead by example, displaying excellent interpersonal skills
• Empower and provide guidance to team to manage projects
• Take part in the development, training, and motivation of the team
• Demonstrate support of company goals and mission

• Minimum 4 years of experience
• Pharmaceutical industry experience, preferably within a healthcare communications agency
• Excellent presentation and writing skills
• Passion for healthcare and communications
• Strong understanding of legislative and regulatory processes and rules
• Organises own time to achieve deadlines, prioritises tasks within given time frames
• Clear communicator, honest and fair with colleagues
• Strong client-facing skills with the ability to listen intently and ask in-depth questions to determine client needs, foster trust and build long-term client relationships and partnerships
• Strong understanding of the multi disciplinary approach to client service, and their specific role across accounts and scenarios
• Knows when to ask for help
• Communicates ‘bad news’ constructively, without de-motivating the team
• Identifies own training and development needs
• Always acts with integrity

What we can offer

Avalere Health aims to empower every employee to develop and thrive. We empower our team with the tools, skills, and support needed to think differently and to solve healthcare’s most complex challenges.

At the center of our people-led culture is our Career Experience team, whose mission is to provide every employee with a purpose-driven career. We also pride ourselves on our personalized learning approach to ensure you receive the training you need to help you grow within the company and take advantage of our global scale and scope.

We are committed to embedding diversity and inclusion in every aspect of our organization. We encourage diversity of thought, inclusive behavior, and break down barriers to ensure every individual feels valued and encouraged to contribute their unique abilities and potential. As part of our commitment to building a healthier world, every employee is also encouraged to participate in our community engagement efforts, which support a wide range of healthcare programs and wellbeing causes worldwide.

We have city hubs across North America, Europe, and Asia, geared toward collaborating, training, socializing, and coming together as a global organization while maintaining and fully supporting flexible working practices. Our compensation and benefits package is benchmarked across the industry. We offer a generous company pension/retirement plan, private medical insurance, comprehensive employee wellbeing initiatives, compelling time-off policy, plus many other excellent employee benefits. 

We encourage all applicants to read our candidate privacy notice before applying to Avalere Health.