Senior Key Account Manager (E-commerce)

MOST 2414 is a digital marketing agency in Bangkok working at the intersection of digital strategy, integrated marketing, brand storytelling, and e-commerce.

Through dedication and doers attitude, the team of MOST 2414 helps businesses unlock their digital marketing strategies and enabling digital brand experiences. This is our mission: elevate our digital marketing agency from a simple supplier to the trustful partner to grow with.

For our e-commerce business unit, SILKEN Asia, we are looking for an experienced Senior Key Account Manager (E-commerce) to manage our e-commerce client portfolio, and a team of 4 talents. Our portfolio includes branded stores in categories like pet care, FMCG and appliances, and the development of multi-brand stores.
The reference market is domestic (Thailand) with relevant tasks also covering regional scope of work.

As Senior Key Account Manager for E-commerce projects, you will be the client's leading key person in charge to optimize the end-to-end process between the client, our team, and all external stakeholders (marketplaces, warehouses and other partners). Your key role is to develop strong relationships with brands, and all e-commerce partners.

That's what we are expecting from you:
 

• Managing key e-commerce operations and drive sales growth of our brand partners engaged for online e-commerce projects through marketplaces, social commerce, and other online sales channels
• Understanding business goals and products SWOT of our brand partners, in order to define sales and and marketing strategies, including sales forecast and ROAS benchmarks
• Designing and implementing impactful promotion campaigns, sales strategies, sponsored and affiliate campaigns, and all marketing activities - onsite and offsite - within the given media budget
• Advising brand partners on their e-commerce positioning, opportunities and challenges, in relation to stock availability, product pricing, competitive analysis, and media budget
• Leading, monitoring and empowering team members (key account executives, digital marketers, influencer specialists, finance, and designers) coordinating efficiently their daily tasks
• Coordinating with external stakeholders (marketplaces) and agency partners (warehouses, importers, logistics, tech providers) in order to optimize our brand partners performance, and enhance our agency relationship with the stakeholders
• Developing new e-commerce projects, for our brand partners and for the agency, in the domestic and regional markets

We are willing to customize the job tasks, and benefits, in relation to the experience and attitude of the candidates. Because we are aware that this position would require a mix of work experience and interpersonal skills. The ideal candidate is someone who is committed to grow professionally in the e-commerce business, with high understanding of business development, client relationship management, sales and marketing.
 

• 2+ working experience in e-commerce for consumer brands (directly with brands or other e-commerce enablers or agencies)
• 1+ experience in managing small teams and also able to work independently with a level of responsibility, and direct relation with clients
• Proven experience to work with Lazada and Shopee Seller Center
• Good knowledge of Google Sheet (or Excel) and Google Slides
• Ability to quickly adapt to new tools (analytics, chatbot, customer service, marketing)
• Fluent in Thai and English

• Hybrid working from anywhere (WFA) policy
• Casual and professional startup environment
• Grow career opportunities
• Opportunity to build a personal track-record portfolio