Partnership Onboarding Manager - Maternity cover

The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners, to help them grow.

Meet Nuvei, the Canadian fintech company accelerating the business of clients around the world. Nuvei's modular, flexible and scalable technology allows leading companies to accept next-gen payments, offer all payout options and benefit from card issuing, banking, risk and fraud management services. Connecting businesses to their customers in more than 200 markets, with local acquiring in 50 markets, 150 currencies and 700 alternative payment methods, Nuvei provides the technology and insights for customers and partners to succeed locally and globally with one integration.

At Nuvei, we live our core values, and we thrive on solving complex problems. We’re dedicated to continually improving our product and providing relentless customer service.   We are always looking for exceptional talent to join us on the journey!

Your Mission

We are looking for experienced, thoughtful, and results-oriented Partnership Onboarding Manager. The person on this position will manage the flow of our commercial relationships with our partners. 

• Native or near-native level of English 
• Additional fluent language is an advantage
• 1-2 years of experience and knowledge of the e-commerce/payments industry
• Work experience as an Account Manager, Partnership Manager, Sales Onboarding Specialist or relevant role
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization
• Solid experience with CRM software (Salesforce) and MS Office (particularly MS Excel)
• Experience delivering client-focused solutions to customer needs
• Proven ability to juggle multiple projects at a time, while maintaining sharp attention to detail
• Excellent listening, negotiation and presentation abilities
• Strong verbal and written communication skills
• Good interpersonal skills and a team player
• Achievement-oriented, hard worker, capable of sustaining intense workload

Responsibilities

• Guide Partners through the strategic marketing and sales decisions needed for a successful implementation and integration

• Respond to and resolve Partner concerns and issues in timely and courteous manner
• Track and document the full length of the Partner onboarding process
• Identify areas for improvement and optimization of partner onboarding
• Support planning and progress tracking by preparing regular reports and contributing to roadmap execution
• Schedule recurring meetings, manage deliverables/milestones, escalate risks and issues, and ensure relevant stakeholders are engaged for successful delivery
• Act as liaison between departments to ensure smooth coordination
• Provide clear and professional communication both internally and externally

• Deliver a seamless handoff from Channels Sales to onboarding
• Assist Partners with the initial activation and setup of their partnership with Nuvei 
• Define areas for improvement and optimization of partner onboarding
• Manage resourcing against a roadmap, and drive consistent leadership updates through weekly reporting and quarterly reviews
• Setup recuring meetings, manage deliverables/milestones, escalate risks and issues, ensure relevant stakeholders are involved to ensure a successful delivery
• Successfully provides internal and external communication at all levels including management
• Communicate professionally and effectively through verbal, written and video communication 

• A challenging job in a fast-developing, international company.
• A friendly work environment where you can thrive and develop your skills.
• Career advancement possibilities.
• Competitive remuneration package.
• Nuvei offers a wide variety of additional benefits which include Additional Health insurance incl. Dentist, Sport card, Food vouchers, Employee discounts card, Seminars and conference tickets, Playroom, and many other additional perks.

Please send your resume in English.

Nuvei is an equal-opportunity employer that celebrates collaboration and innovation and is committed to developing a diverse and inclusive workplace. The team at Nuvei is comprised of a wealth of talent, skill, and ambition. We believe that employees are happiest when they’re empowered to be their true, authentic selves. So, please come as you are. We can’t wait to meet you.