Homeowner Operations Associate

Who we are...

AvantStay delivers exceptional, unique stays for group travelers. The company has built a tech-enabled millennial hospitality brand to be the new standard for group experience. We are venture funded and growing rapidly in the explosive $100+ billion dollar STR industry.

What we are looking for…

AvantStay is hiring a Homeowner Operations Associate to join our team and support the Program Manager of Homeowner Operations. This role focuses on maintaining homeowner data integrity, conducting audits, and assisting with the creation and organization of targeted email campaigns. This position provides opportunities to support broader homeowner-focused initiatives and contribute to improving operational workflows. As we continue to elevate homeowner operations, there will be additional projects and opportunities for impact.

What you’ll do…

• Support Strategic Initiatives: Assist the Program Manager with the implementation of strategic initiatives aimed at enhancing homeowner satisfaction and improving operational workflows.
• Operational Excellence: Execute detailed operational activities, adhering to established processes and ensuring tasks are completed accurately and on time.
• Data Management: Update and manage data within Google Sheets, Salesforce, and other internal tools to ensure homeowner records, project trackers, and communications are current and accurate.
• Cross-Functional Collaboration: Collaborate with area managers and account managers to better understand market conditions across our 35+ destinations to ensure that communications and processes are customized to meet the unique needs of each location.
• Email Campaigns: Conduct visual checks of homeowner email campaigns. This includes proofreading content, reviewing feedback from internal teams, and making edits. Use email marketing tools such as Saleshandy to integrate and distribute communications.

Who you are…

• A strong communicator who works well with cross-functional teams.
• Detail-oriented and organized, with a commitment to precision and accuracy in tasks and processes.
• Proactive, adaptable, and able to take initiative to get tasks completed.
• Tech-savvy and willing to learn about new systems and tools.
• Skilled in problem-solving and able to prioritize tasks effectively in a fast-paced environment.
• Knowledgeable about the short-term rental industry and passionate about enhancing the homeowner experience.

What you’ll bring…

• Availability to work full-time, US business hours (Pacific, Central, or Eastern time)
• 1-2 years of experience in data management, operations, or a similar role.
• Excellent written and verbal communication skills in English
• Experience with email marketing platforms, Google Workspace, and CRM tools preferred.
• Familiarity with the short-term rental industry or hospitality sector is a plus.

This role is 100% and open to international independent contractors. You can work from anywhere in the world; we ask that you are able & willing to work during US business hours.

The compensation for this position is $8-14 USD, dependent on skills & experience.