UX Content Design Intern

Hi, we’re Back Market.

We’re here to help make tech reliable, affordable, and better than new. We're a global marketplace for refurbished devices, helping lower our collective environmental impact by providing trustworthy, affordable tech with 92% less carbon emissions than new.

Yep, you read that right. Turns out refurbished tech is way better for the planet than new. In fact, With every device purchased on Back Market, our positive impact on the planet grows. From our Customer Care representatives to our software engineer, every individual at Back Market cuts the planet — and consumers — a break. Our mission is simple: to do more with what we already have.

Are you ready to join us? 

The Design at Back Market is passionate about informing and building interfaces with the user as our focus. We zoom out to see the bigger picture but also understand the devil is in the details.

We do this because we want to make the world a better place. After all, our goal is to offer more than just an alternative avenue to buy tech products, we want to do e-commerce differently. <3 

 As part of our world-class content design team, you’ll work closely with product managers, product designers, research, brand teams, and translators to explore the full user journey from end to end, making data-driven decisions, and keeping the user in focus.

You’ll craft meticulous content for UI surfaces and other essential user touchpoints. You’ll learn our global glossary, house style guide, and tone of voice guide while partaking in general word nerdery with us on the reg.  

• Craft UX content for various parts of our Customer Journey user experience.
• Collaborate with our existing content designers and writers to help with proofreading and editing all sorts of copy on deadline.
• Keep the needs of an international audience in mind, working with stakeholders and our Localization Manager to ensure our approach is adaptable in 18 languages.
• Participate in research to understand our users’ challenges first-hand, and keep these learnings forever front-of-mind as you improve our experience.
• Dig into quantitative and qualitative data to discover opportunities to improve product copy, messaging, and signposting so our experiences and offerings feel seamless and delightful

• You thrive in a fast-paced environment and like working with people from all types of competencies — from engineers and UX designers to marketeers and analysts.
• You have academic or boot camp training in UX writing/content design or professional work experience in these areas.
• You accept feedback gracefully and not take yourself too seriously
• You have experience working with a house glossary and style guide
• You pay meticulous attention to detail!
• You can understand and adapt your writing to a brand tone of voice quickly
• English is a no-brainer — you must be able to write and speak at a native-level.
• Experience with product design tools is a plus, but not required (e.g. Figma).

• Phone interview with Campus Recruiter 
• Content design challenge to be completed at home
• Technical interview with the UX Content Design Lead (Melissa) & CJ Tribe Design Manager (Florian)
• Cultural fit interview with a member of the Content Design team (Charlotte or Rachel)
• The internship will start in July

WHY SHOULD YOU JOIN US ? ✌🏼

At Back Market, we’re committed to hiring and supporting diverse teams of people from all backgrounds, experiences, and perspectives — it’s one of the reasons we’re such a high-scoring certified B Corp company (93.2).

No matter your role and seniority level, you’ll enjoy impact-driven work with hands-on career development in an innovative, driven, and fast-paced environment — with benefits to match, like: 

- A mission driven work environment where your day to day makes an impact on the planet. Seriously.

- Hybrid work environment, with 2 remote days a week and 1 remote work week per quarter, plus 3 flex days. 

- Employee Resource Groups, including mentorship programs, comprehensive accessibility policies, and cultural competency training. 

At Back Market, we strive to create a workplace that embodies the world we’re trying to change. We’ve embedded our diversity, equity, and inclusion principles into our DNA — from dedicated staff to employee resource groups to our company values. 

We know that the perfect background for a role doesn’t mean the perfect fit — we encourage you to apply for a role even if you think you may not have all the qualifications. 

If reasonable accommodations are needed for the interview process, please do not hesitate to discuss this with the Talent Acquisition Team.