Backer Support Specialist

BackerKit is the next-generation crowdfunding platform empowering creators to realize their biggest ideas and live their boldest creative lives.

Built for today's creative economy, BackerKit turns crowdfunding into a more repeatable, reliable source of funding directly powered by the fans you gain, keep, and grow with each campaign.

After over a decade of offering the #1 most trusted pledge management software in the market, we released BackerKit Crowdfunding in 2022, and in our first three years, we've hosted some of the biggest, record-breaking campaigns and creators in crowdfunding history.

Our crowdfunding platform is now our fastest-growing product, powering the crowdfunding journey from end to end - and back again - through built-in pledge management, email marketing, and more, all in one place.

We're a founder-led, self-funded start-up with a diverse, close-knit team that prizes creativity, enthusiasm, and a willingness to learn.

Backer Support provides frontline issue resolution for the backers of projects using BackerKit. If you think you fit the bill, we’d love to hear from you.

Learn more about our culture and values here!

• Provide exceptional support to crowdfunding backers and creators primarily through email. Success in this role requires the ability to efficiently manage a high volume of inquiries each day while maintaining quality and responsiveness.
• Understand and support the entire BackerKit echo system starting from Crowdfunding by BackerKit through to the Pledge Manager
• Develop strong working knowledge of our product, acting as an advisor and educator for backers and creators
• Develop a deep understanding of backers' needs and take pride in providing them with a seamless and enjoyable experience
• Identify trends in customer inquiries to improve internal processes and documentation, collaborating with the Creator Success team to reduce common issues
• Provide insights to the product team by sharing feedback from backers and creators on their experience and feature requests
• Constantly find ways to improve the support process and help define it
• Get to know the users. Everyone at BackerKit is customer-facing, and we expect everyone to get to know the creators we are serving (plus, they are awesome, just like you)

• Hard-working, scrappy, highly inventive, self-starter in a fast-paced environment. You come up with ideas and are eager to implement these to improve the process for staff as well as creators
• Detail-oriented, meticulous, and highly observant. Excellent problem solver and critical thinker. You love figuring out any challenge that comes up relating to customer support
• You’re proactive in managing your workload, taking initiative to solve problems, and working independently while knowing when to ask for help
• Excited to work hard with a small team and take on additional tasks as needed
• Great at communicating clearly to team members often about ideas, issues, or improvements. Our team moves fast, so it is important that you speak your mind and give feedback on how we can make things better, faster, stronger
• A strong ownership mentality where you seek to fully own all projects
• You are a collaborative team player who inspires others to continuously improve and develop their skills

• Remote-first position on a distributed team, candidate must be located within the United States
• Competitive salary and stock option plan
• Stipends for supporting creators of your choosing
• Medical, dental, vision, and 401k benefits (with employer match!)
• Family-friendly and focused on maintaining a healthy work/life balance
• Awesome work environment at a company with a huge vision
• Annual Learning and Development stipend to support your professional growth

Research shows that while men apply for jobs when they meet an average of 60% of the criteria, women and other underrepresented groups tend to only apply when they check every box. So, if you think you have what it takes but don't necessarily meet every single point listed below, please apply - you could be exactly who we are looking for!

Please click here to learn more about our interviewing process.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

We here at BackerKit will always respect pronouns and identities when addressing candidates who feel comfortable sharing theirs.

BackerKit is committed to a culture of inclusion and belonging. We believe that crowdfunding is for everyone, and strive to build a company that reflects the diverse backgrounds of the creators we currently serve and hope to serve in the future.