French Speaking Customer Support for Subscription-Based Services Department

Mercier Consultancy is thrilled to announce an opening for a French Speaking Customer Support Representative in our Subscription-Based Services Department for one of our clients! In this key entry level role, you will serve as the primary point of contact for our French-speaking customers, providing them with exceptional support and guidance as they navigate our subscription services. Your expertise in the French language will play a crucial role in enhancing the customer experience.

We are looking for individuals who are passionate about providing outstanding customer service and eager to assist clients in maximizing the benefits of their subscriptions. If you thrive in a dynamic environment and enjoy helping others, this is the perfect opportunity for you!

Responsibilities

• Respond to customer inquiries in French via phone, email, and chat
• Assist clients with subscription-related questions, billing inquiries, and account management
• Accurately document customer interactions and resolutions in our CRM system
• Collaborate with internal teams to resolve more complex customer issues
• Provide insights and recommendations to enhance customer experience
• Collect and relay customer feedback to contribute to service improvements
• Participate in training sessions to stay updated on product knowledge and service changes

• Fluency in French and English, both written and verbal
• Previous experience in customer support, preferably in a subscription-based or service industry
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• A customer-focused mindset with a commitment to providing high-quality service
• Ability to manage multiple inquiries effectively in a fast-paced environment
• Familiarity with customer support tools and CRM systems

• Competitive Monthly Salary
• Monthly Performance Bonus
• Fully Paid Relocation Package ( Flight, Transfer and Hotel )
• Health Insurance
• Private Health Insurance
• 2 Extra Salaries Per Year
• Support In Finding Accommodation After Hotel
• Fully Paid Training
• Free Greek Course
• More Benefits and Discounts
• And More...