Customer Care & Support Specialist

Believe is one of the world’s leading digital music companies. Believe’s mission is to develop local artists 
and labels in the digital ecosystem by providing them the solutions they need to grow their audience at  each stage of their career and development. 
Its 2,020 employees in more than 50 countries aim to support local artists and labels with a unique digital expertise, respect, fairness and transparency. 
To support our fast-growing presence on all continents, we are constantly looking for new Believers to join us and make a stronger and more positive impact on the music industry!
Believe is listed on compartment A of the regulated market of Euronext Paris (Ticker: BLV, ISIN: 
FR0014003FE9).
Ready to #setthetone with Believe?

[Applications should be sent in English]

Believe is seeking a passionate Customer Care & Support Specialist based in Milan. You will be the main point of contact for our Italian customers (Labels & Artists), handling their requests and ensuring smooth operations in content delivery, royalties, and copyright issues, while maintaining high levels of customer satisfaction.
 

Main Roles and Responsibilities: 

• Resolve issues related to content delivery, royalties, reporting, and copyright, ensuring compliance with SLAs.
• Maintain high levels of satisfaction by providing timely and efficient support.
• Onboard and train Artists and Labels on Believe's tools, ensuring effective use of the platform.
• Contribute to the Support knowledge base to promote client autonomy and improve internal processes.
• Communicate regularly with Sales teams to align on customers' needs and feedback.
• Collaborate with Finance, Content, Product, and Contracts & Rights teams to address operational and technical challenges.
• Monitor and escalate feedback and issues as needed to ensure timely resolution.
   

• Minimum 2 years of experience in online customer service.
• Excellent communication skills, with a focus on care, respect, and empathy.
• Strong problem-solving abilities.
• Good product knowledge.
• Passionate about technology.
• Experience with Salesforce & JIRA is a plus.
• Fluent in Italian and English.
• Proficient in Microsoft Office (Excel, Word, etc.).
• Strong organizational skills and attention to detail.
• Ability to manage multiple tasks effectively.
• Familiarity with the music industry and digital platforms is an advantage.

[Applications should be sent in English] 
Join us at Believe to support and empower artists and labels in Italy.

SET THE TONE WITH US​

Working at Believe means having individual and collective impact in a fast-growing company!  ​

At all stages of their careers, Believers are an important part of what we are doing: shaping the future of the music industry. ​

We need teams that truly reflect the diversity of our clients: our international presence is an inspiring and enriching work environment for each one of us, with daily opportunities to connect with our colleagues all over the world. ​

​We have two hearts at Believe - our People and our Artists. ​

We believe in THE POWER OF OUR PEOPLE, who grow every day to develop their potential… We aim to provide our Believers with the best environment to thrive. ​

​ROCK THE JOB ​

• Tailor-made training and coaching program -​

• Remote working policy​

• A well-being program​

• Additional health insurance​

• Access to Eutelmed, a digital mental health and well-being platform that allows you to speak with an experienced psychologist​

• Supplementary pension plan​

• Ticket meal (€7 per day)​

SING IN HARMONY​

• Ambassador program: an employee volunteering initiative dedicated to all Believers interested in having a positive impact on Diversity, Equity & Inclusion (DEI), wellbeing and the planet.​​

We are committed to having a workforce that is representative of the community it serves at all levels of the organisation. We, therefore, welcome applications from all backgrounds and all sections of the community regardless of age, disability, gender, race, religion and sexual orientation.