Client Services Administrative Assistant

ABOUT US

With more than 50 years in business, Berkshire Hathaway Homestate Companies has grown from a regional organization to a national insurance group, offering insurance products from coast to coast. Relationships are the cornerstone of our culture, and we believe in doing the right thing. That means we invest in our business in every way possible to deliver on our mission and demonstrate that people are what powers our success. Our commitment to financial strength and integrity means our customers can rest assured that we will be there when it counts.

At BHHC we embrace diversity and foster an environment where our people can be their authentic selves. Our differences make us stronger and better together, which fosters a harmonious workplace—something we truly value. We’ve created an approachable and collaborative atmosphere. Here you’ll find a welcoming workplace where everyone can feel valued, supported, and inspired to do great work. Together, we raise the bar by being curious, remaining customer-focused, and operating with integrity.

• Prepares new account and service paperwork efficiently and effectively to completion.
• Provides outstanding customer service to facilitate and resolve client service requests.
• Facilitates projects and the execution of deliverables.
• Coordinates key aspects of event planning for client and internal meetings.
• Fulfills routine client service requests, resolves inquiries, and escalates cases when appropriate.
• Contributes to the development and execution of service standards for the team, resulting in client retention and satisfaction.
• Performs office operations to include distribution and tracking incoming mail.
• Manages the distribution of marketing materials to appropriate representative and/or clients.
• Other duties as assigned

• EDUCATION/EXPERIENCE: Associates Degree or equivalent from from two-year college or technical school required; and/or minimum of two (2) years of experience as an Administrative Assistant, preferably with a heavy client service focus and within an insurance-based industry.
• TECHNICAL/COMPUTER SKILLS: Must have knowledge of office operations, workflow analysis, data entry, and file management, as well as string skills in Microsoft Office Suite, particularly Excel. Must also have ability to be proficient on applicable databases, systems, and vendor software programs.

• Customer Service: Appropriately and promptly responds to and resolves moderately complex situations/problems. Promptly responds to and thoroughly addresses customer needs and requests for service or assistance. Takes responsibility for ensuring the resolution of inquiries/requests received. Solicits feedback to improve service and enhance existing procedures.
• Written and Oral Communication: Writes and speaks clearly and persuasively in positive and negative situations. Listens and gets clarification. Participates in meetings. Sound writing, editing, and proof reading abilities.
• Prioritizing: Strong organizational and time management skills are critical. Must adhere to deadlines, with the ability to multi-task and prioritize needs. Ability/willingness to "think outside of the box" for new solutions and different approaches.
• Professionalism: Approaches others in a tactful manner. Reacts appropriately under pressure. Treats others with respect and consideration regardless of their status or position. Follows through on commitments.
• Productivity: Meets productivity standards consistently. Completes work in a timely manner. Works efficiently.

• Work-Life Balance
• Work From Home Program (up to 2 days per week)
• Modern Office Setting
• Free On-Site Fitness Facility
• Free On-Site Garage Parking

• Paid Time Off
• Paid Holidays
• Retirements Savings Match
• Group Health Insurance (Medical, Dental, and Vision)
• Life and AD&D Insurance
• Long Term Disability Insurance
• Accident and Critical Illness Insurance
• Flexible Savings Accounts
• Paid Community Volunteer Day
• Employee Assistance Program
• Tuition Reimbursement Program
• Employee Referral Program
• Diversity, Equity and Inclusion Program

DISCLAIMERS

This job posting is not intended as an exhaustive listing of responsibilities and qualifications. A copy of the job description is available upon request. The Work from Home Program is subject to certain eligibility requirements. The salary range is an estimate. The actual salary may be above or below the range depending on experience, skill, and education.