Digital Experience Manager

• National Opportunity 
• Full time (75 hours per fortnight)
• Hybrid work arrangement

Be part of Beyond Bank a bank that is for and with you.

We are one of Australia's largest, 100% customer-owned mutual banks with a credit union heritage. With over 300,000 customers and over 40 branches across five states, we are working hard to be the best relationship bank for customers and communities in Australia. When you join Beyond Bank, you will work for a B Corp and be part of a friendly, inclusive, and supportive environment where you can continue progressing, no matter what stage of your career.

Our values of Customer Obsessed, Empowering Communities, Right things, right way, Shared Ambition, and Championing Sustainability are integral to all that we do and are the standards to which we hold ourselves.

Where and how you can work

This role will be located within one of our national offices with the ability for hybrid work. 

The Role 

As the Digital Experience Manager, you'll oversee the end-to-end customer experience across digital channels, including internet banking, mobile apps, and the website. You'll lead a team of experts in UX and analytics, driving digital transformation and strategic growth. This role also involves managing the product lifecycle of online forms and ensuring consistent Digital Customer Experience (DCE) across all channels. Your leadership will be crucial in enhancing customer satisfaction and achieving Beyond Bank Australia's digital goals.

In the role you will: 

• Manage the end-to-end customer experience on digital channels (internet banking, mobile app(s), website and associated platforms).  
• Oversee the digital products’ strategy, engaging cross functional stakeholders, identifying revenue opportunities, and leading digital transformation initiatives. 
• Set and measure the digital channel performance against KPIs to grow revenue and customer satisfaction by delivering on the strategic goals of Beyond Bank Australia and Digital, and therefore the success of the Digital Channel.
• Develop the overarching experience principles that the Digital team will apply when planning & implementing projects. 
• Be a part of the Digital Customer Experience leadership team and include leading a team of analysts with expertise in user experience, personalisation, experimentation and analytics data & insights.

About You

You will start by collaborating closely with the Head of Digital and a talented team of UX and analytics experts. Together, you'll drive key digital transformation projects and set the strategic direction for Beyond Bank Australia's digital channels. Your role will be pivotal in enhancing customer experiences and achieving our digital goals.

• A bachelor's degree in computer sciences or a related field that complements the financial services industry or digital environment.
• In-depth knowledge of the digital space, including User Experience (UX), Data Analytics, and the latest digital trends.
• Proven experience in leading and developing teams, managing products or projects with agile methodologies, and excelling in stakeholder management.
• Strong understanding of digital design standards, usability, accessibility, and the integration of responsive front-end interfaces with complex back-end APIs and data feeds.
• Comprehensive knowledge of web design standards, usability, accessibility, and rich media, along with the ability to integrate responsive front-end interfaces with complex back-end systems.
• Hands-on experience with website and analytics tools such as GTM, Google Analytics, Google Big Query, Looker Studio, Figma, Marketo, mobile apps, and enterprise Content Management Systems/Digital Experience Platforms (CMS/DXP).

See yourself in our team

You will be joining the Digital Customer Experience team, an energetic group of professionals who are passionate about delivering great customer experiences across Beyond Bank's digital channels.

Why work for Beyond Bank?
We welcome candidates that reflect the diversity of the communities in which we operate. We actively encourage Aboriginal and Torres Strait Islander peoples, people living with disability, LGBTQIA+ as well as culturally diverse community members to apply for our roles.

Beyond Bank is committed to creating an accessible recruitment process and employment experience. If you identify as a person living with disability and require adjustments to our online application, recruitment, selection and/or assessment process, or modifications for accessibility to our locations, please contact us at [email protected]

And there’s even more benefits:

• Additional 3 paid work-life balance days to boost your annual leave
• Paid community volunteer days to support many community charities across Australia
• Access to employee discounts, health and wellbeing initiatives, employee and family assistance, plus more
• A flexible, and diverse working environment
• Career development opportunities, training and coaching

By joining Beyond Bank, you will have the opportunity to work alongside talented professionals who will support and encourage you to achieve your full potential. If you are passionate about people and want to make a difference, we would love to hear from you.

What does our recruitment process look like?
The process can include a phone screen, video interview, virtual or face-to-face interview, psychometric testing, and all relevant background checking. Some positions may require undergoing 4 weeks of mandatory full training.

Apply Now!
To find out more about Beyond Bank visit beyondbank.com.au or for more information contact [email protected]

Applications close 09/03/2025

As a certified B Corp we are using our business as a force for good.

By applying for this opportunity you are providing consent for Beyond Bank Australia to conduct all pre-employment screening checks (APRA, ASIC, Bankruptcy, National Criminal History Check, VEVO, Adverse Media Check and Reference Checks) at the expense of Beyond Bank Australia.