Group Sales Manager - The Watermark Hotel

B. F. Saul Company Hospitality Group is a subsidiary of the largest private real estate company in the Washington, D.C. area, and has been in operation for over 130 years. The Hospitality Group operates a portfolio of more than 20 business class hotels with top brands from Intercontinental Hotel Groups, Marriott International, Hilton, and Best Western Hotels: along with The Watermark Hotel, The Hay-Adams Hotel, and Perch Putt. These properties are operated by a team of more than 1,000 enthusiastic hospitality professionals! 

The Watermark Hotel is an all-suite hotel located in Capital One Center, featuring 300 luxury residential suites with lavish, upscale furnishings, abundant space to unwind, and a hospitality team dedicated to setting a new definition of luxury. The Watermark indulges guests with a thoughtfully curated stay that delights and surprises even the most discerning traveler. Thoughtfully designed to enhance a visit to Tysons, Virginia, the hotel offers convenient access to Capital One Hall, the McLean station along the Metro’s Silver Line, and more. Culinary experiences include a bountiful breakfast at The Aviary, or craft cocktails paired with chef-driven dishes at one of the area’s hottest new restaurants, Wren. The hotel is connected directly to The Perch, an urban rooftop green space perfect for enjoying art, relaxation, or time with friends or colleagues at Perch Putt, our 18-hole miniature golf course with food trucks and Rhum Roost tiki bar.

The Group Sales Manager is responsible for assisting with various sales initiatives, ensuring hotel’s financial goals are met and consistent, high level of service is delivered with a focus on building long-term, value-based customer relationships that enable achievement of the property’s sales objectives. The Group Sales Manager focuses on client and hotel objectives in support of Our Quality Pledge and Standards of Service. The Group Sales Manager will utilize the Hotel’s reactive and proactive sales efforts to confirm groups and catering in assigned market segments; acts as the liaison between the hotels’ sales and operating departments as the “voice” of our valued clients; and maintaining accountability for achieving revenue opportunities under the guidance and supervision of the Director of Sales. The Group Sales Manager reports to the Director of Sales and will engage with Sales and Operations professionals throughout the hotel and company. 

This exciting role with great opportunities for career growth is responsible for supporting the hotels’ rooms and catering sales efforts.  You will be part of a dynamic team of seasoned sales professionals. Our supportive and mentoring approach will provide you with the tools and expertise to further your hospitality journey. Our focus is on creating experiences for our clients.  You will be championing internal and external customer relationships and objectives in support of Our Quality Pledge and Standards of Service.  Our commitment to our clients, guests, and patrons’ experience is paramount to our team, the hotel, and the company's success. 

Schedule:

Holidays

Weekends as needed

Ability to commute/relocate:

McLean, VA 22102: Reliably commute or planning to relocate before starting work (Required)

License/Certification:

Driver's License (Preferred)

Work Location: In person

B. F. Saul Company Hospitality Group is a subsidiary of the largest private real estate company in the Washington, D.C. area and has been in operation for over 130 years. The Hospitality Group operates a portfolio of more than 20 business-class hotels with top brands from Intercontinental Hotel Groups, Marriott International, Hilton, and Best Western Hotels: along with The Watermark Hotel, The Hay-Adams Hotel, and Perch Putt. These properties are operated by a team of more than 1,000 enthusiastic hospitality professionals! 

• Targeted sales efforts with heavy emphasis on proactive solicitation, business development, Hotel sites, and account saturation within all segments.
• Responds to incoming sales leads for the property.
• Identifies, qualifies and solicits new business to achieve personal and property revenue goals.
• Focuses efforts on key and target accounts with significant potential sales revenue.
• Contributes to the development of effective sales plans and actions.
• Understands the overall market; competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
• Closes the best opportunities for the property based on market conditions and property needs.
• Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
• Handles complex business with significant revenue potential as well as significant customer expectation

• Responsible for achieving group sales and catering revenue goals through:
• food, beverage, room rental, and audio-visual sales.
• maximizing space potential and maximizing food and beverage minimums.
• Consistently pursues up-selling opportunities
• Achieves business revenue goals by developing, building, and maintaining excellent client relationships
•  Uses expertise to advise clients on how we can best accommodate their needs.

• Support client satisfaction by ensuring Hotel and catering service standards are met and clients’ needs are responded to promptly.
• Ensures effective communication of client needs for guest accommodations and/or catering to appropriate operational departments.
• Client’s complaints and concerns will be resolved in a courteous and friendly manner, focusing on service recovery when applicable.
• Identifies improvements to enhance the client experience.
• Maintains performance level when experiencing changes or challenges.
• Adhere to all standards, policies, and procedures and consistently maintain a professional and ethical representation within the Sales and Catering Department.

• Technical Acumen: Responsible for utilizing sales and catering tools/systems to accurately identify, report, forecast and communicate sales data. Ensures integrity of sales data by documenting information in Delph/Salesforce daily. Create and manage group blocks in Opera. Utilizes all other sales tools and market intelligence.

• Safety/Risk Management: Support catering operations to maintain standards per B. F. Saul Company Hospitality Group, brand, local, state and federal regulations. Ensures a clean and safe work environment and follows all B. F. Saul Company Hospitality Group procedures for guest/employee incidents.

• Self/Workload Management: This is a collaborative team environment, yet the role requires responsible and effective self/workload management. Demonstrates clear written and verbal communication skills. Promotes collaboration and a positive, professional work environment. Attends all daily, weekly and/or monthly department/hotel meetings to ensure proper communication and proactive planning. Adheres to all B. F. Saul Company Hospitality Group Standard Operating Procedures.

• Education: High school diploma or GED required. A 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, or related major is preferred.
• Delphi/Salesforce, Opera, Microsoft Office, and Teams experience is preferred. Professional membership and community involvement are desired.

• Experience/Knowledge/Skills/Abilities:  At least (2) years’ experience in hotel sales roll with a proven track record of success in exceeding goals.  Must be detail-oriented, can communicate well with all levels within and outside the organization, and be able to problem-solve with employees and guests. Must be able to manage multiple priorities in a fast-paced environment.

• Physical Requirements: Ability to lift, push, and pull up to 20 pounds on an occasional basis.

• Well-Being Benefits:
• Health Insurance
• Dental & Vision Insurance
• Short & Long Term Disability
• Vacation Policy

• Long Term Planning:
• 401(k) Retirement Program
• Paid Life Insurance
• Tuition Reimbursement

• Team Member Programs:
• Our Big 3 Mission Statement Leaders of the Month/Year
• Annual Performance Appraisals and Wage Increase Opportunities
• Annual Team Member Banquets
• Annual Team Member Engagement Survey
• Discounted Room Rates for Team Members, Family and Friends
• Complimentary Room Stays
• Weekly Payroll

B. F. Saul Company Hospitality Group is proud to be an equal opportunity workplace dedicated to pursuing and hiring diverse professionals.

Equal Opportunity Employer/Veterans/Disabled