Senior Project Manager/Scrum Master

Important Notice for Applicants:

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About Us:

Bixal is a consulting company based in Fairfax, VA, working alongside governments and organizations to help them deliver better services and experiences to the communities they serve. Using evidence-based knowledge and technology, Bixal empowers clients to deliver on their missions more effectively by fostering a culture of learning and continuous improvement.

Location

This role can work remotely from anywhere in the USA. You must be legally authorized to work in the US. Bixal does not provide visa sponsorship.  

Bixal is seeking a Senior Project Manager to lead the enhancement and continuous delivery of the Online Passport Renewal system for the U.S. Department of State, Bureau of Consular Affairs. You will oversee agile project management, sprint planning, and stakeholder coordination, ensuring that cross-functional teams deliver high-quality solutions on time and within scope. As a servant leader, you will drive collaboration, remove roadblocks, and foster an environment of continuous improvement. The project aims to provide (1) an excellent online passport renewal customer experience, (2) accessibility of the product to all Americans, and (3) the ability to deploy the front-end quickly and iteratively as technologies and requirements evolve.

This is a full-time position contingent on contract award by our client, with a defined performance period of up to one year. This role offers you a unique opportunity to make a meaningful impact on a project that aligns with Bixal’s mission of delivering innovative, human-centered solutions. While the role has a fixed duration, we are committed to transparency and collaboration, keeping you informed about contract updates and new opportunities. At Bixal, we support your professional journey, ensuring your experience reflects our inclusive, purpose-driven culture and prepares you for future success. 

• Manage the project team and stakeholders, ensuring successful delivery of the project objectives and timelines.
• Develop and maintain project plans, schedules, and resource allocation.
• Track and report on project progress using JIRA, Confluence, or other Agile tools.
• Work closely with UX designers, developers, product owners, and stakeholders to ensure alignment.
• Lead Agile/Scrum ceremonies (sprint planning, stand-ups, backlog grooming, retrospectives).
• Ensure teams adhere to Agile best practices and frameworks to optimize efficiency.
• Act as a Scrum Master, removing roadblocks and fostering team collaboration.
• Serve as the primary point of contact between the DOS Product Owner, COR, and internal teams.
• Ensure clear communication of project status, risks, and milestones.
• Facilitate collaboration across cross-functional and distributed teams.
• Escalate issues when necessary and work collaboratively to develop solutions.
• Other relevant duties as assigned.

• Bachelor’s degree, plus at least five years of relevant experience, or an equivalent combination of education and/or experience.
• Demonstrated experience managing Agile software development projects.
• Certified Scrum Master (CSM), PMI-ACP, or equivalent Agile certification.
• Expertise in Agile, Scrum, and SAFe methodologies.
• Experience using JIRA, Confluence, GitHub, and other Agile tools for project tracking.
• Ability to manage multiple teams, sprint planning, and backlog prioritization.
• Familiarity with government digital services, design systems, and accessibility standards is a plus.
• Mission-Driven Mindset: Passion for improving government digital services and creating user-centered solutions.
• Strong Communication: Ability to translate technical and Agile concepts for both technical and non-technical stakeholders.
• Servant Leadership: Ability to motivate, coach, and support teams in achieving project goals.
• Problem-Solving Ability: Skilled in identifying roadblocks, facilitating discussions, and driving resolutions.
• Detail-Oriented & Organized: Ability to manage complex projects, competing priorities, and shifting deadlines.
• Collaboration & Adaptability: Comfortable working with cross-functional teams, remote teams, and stakeholders at all levels.
• Must be able to obtain and maintain a Public Trust clearance.

• Experience managing federal government projects.
• SAFe certification (SAFe Scrum Master or SAFe Agilist).
• Project Management Professional (PMP) certification.
• Experience with the U.S. Web Design System (USWDS) or other design system frameworks.
• Knowledge of Human-Centered Design (HCD) and user research methodologies.
• Experience with Salesforce or similar platforms.
• Familiarity with the U.S. Web Design System (USWDS) and its application in government systems.

Perks & Benefits:

Flex hours

401K with matching incentive

Parental Leave

Medical/dental/vision benefits

Flex Spending Account

Company provided short-term disability and life insurance

Commuter benefits

Generous PTO

11 Paid holidays

Professional development opportunities

Please note that candidates selected may undergo a background investigation and, if applicable, meet eligibility requirements for suitability.

Our company is committed to providing equal employment opportunities for all individuals and complies with all applicable federal, state, and local anti-discrimination laws. Employment decisions are based on merit, qualifications, and business needs.