Strategy & Business Analyst

About BlaBlaCar

BlaBlaCar is the world’s leading community-based travel app enabling 26 million members a year to carpool or travel by bus in 21 countries. Our team of 800 employees counts over 50 nationalities and is spread across our 5 global offices, 30% working fully remotely.

Your Mission

We are looking for a Strategy & Business Analyst to join the Strategy Analytics team at BlaBlaCar. The team’s mission is to guide strategic decision-making and contribute to scaling our activities by monitoring performance. The Analyst will notably support Customer Support and Trust & Safety teams by analyzing our support efficiency, contact and incident patterns. Among other things, we achieve this mission through analyzing data, building dashboards, creating reporting and producing budgets and forecasts. You will be reporting to the Strategy Manager in charge of Expansion, Marketing & Customer Support and working with Business, Product, Customer Support and Data teams.

Alongside your team, you’ll join a well-rounded and experienced Strategy team, and will belong to the Analytics Chapter, an internal community of 25+ analysts who meet regularly to share, learn and innovate on data analytics.

• Build a strong understanding of the levers impacting our performance (growth dynamics, customer support efficiency, fraud patterns and contact reason analytics) and recommend actions to increase our impact
• Provide actionable insights and reports to BlaBlaCar’s executives to support their strategic decision-making
• Evaluate the performance of current business operations and recommend strategies and tactics to achieve business goals
• Build positive and trustful relationship while working with management and local teams to identify business needs, challenges and opportunities
• Analyze and deliver reports for stakeholders with Tableau software

• Degree in Engineering, Business or Economics
• 0-2 years of experience in consulting, business intelligence, or other relevant analytical position or internships 
• Excellent communication skills: experience in synthesizing and communicating data clearly
• Strong analytical and problem solving skills, ability to think strategically and “outside the box”
• Strong attention to details and the ability to step back to see the bigger picture
• Ability to take ownership, aligned with business priorities  Fluent in English (Portuguese, Ukrainian or Hindi is a plus)
• Fit with our BlaBlaPrinciples
• Thriving in a collaborative, fast-growing and innovative environment
• Proficiency in data visualization tools (Tableau) and SQL would be a significant plus

• Hybrid working mode
• 4 additional weeks on top of legal maternity leaves
• Financial support for home office equipment
• Minimum 25 days holiday per year
• Local meal plan policy (Swile card)
• 50% transportation paid (Forfait Mobilité Durable)
• Relocation package and visa support
• Free unlimited carpooling & bus rides
• Personal growth via trainings, mentorship, and internal mobility programs
• Employee Stock ownership plan
• Regular team building events
• Mental health support through Moka.care
• 1 day off per year to test our product
• Annual budget for Sport & Cultural activities (180EUR reimbursed)

• a 45-min video-call with your Talent Acquisition Manager to get to know you, understand your career expectations and answer your questions
• a 45-min video-call with Clara Capitaine, your future manager, to deep-dive in your past experiences and give you more information on the team and projects
• a home assignment to evaluate your analytical skills followed by a 60-min video-call with some team members to discuss your work
• a 30-min video-call with Pierre-Antoine Vertray (VP Strategy, M&A and Performance Management) for vision fit and rounding off the process