Private Client Relationship Manager

BlackCloak’s mission is to protect corporate executives and high-profile individuals in their personal lives, mitigating risks to their families, companies, reputation, and finances. We defend our clients’ digital lives from hackers, privacy leaks, and identity theft. If you are passionate about helping to protect others, then keep reading - this may be your next great opportunity. 

BlackCloak is seeking a motivated and skilled Private Client Relationship Manager to join our dynamic team. In this role, you will be responsible for ensuring the satisfaction, retention, and overall success of our private clients and key partners. You will build trusted relationships, proactively engage to understand your client’s unique security and privacy needs, and deliver personalized support. If you thrive on building meaningful connections and making a direct impact on client security and peace of mind, this is a great role for you.

• Leverage strong project management experience to develop and execute detailed plans for onboarding, implementation, service enhancements, coordinating teams, managing timelines and resources, mitigating risks, and ensuring the successful delivery of complex processes
• Build and maintain strong relationships with Partners and Private Clients
• Understand clients' primary needs and support their cybersecurity efforts
• Work cross-functionally to drive smooth onboarding, monitor client engagement, and proactively address issues to maximize value.
• Communicate utilization highlights, updates, and value-driven insights to Partners and clients via reporting, quarterly business reviews and account status meetings
• Gather client feedback to provide actionable insights for product improvements and enhanced client experiences
• Ensure a consistent and positive Partner and client experience across their journey
• Collaborate with cross-functional teams to address issues and optimize the customer experience
• Leverage internal platforms and tools to track activities, analyze data, and identify trends

• Bachelor’s degree in a relevant field; advanced degree is a plus
• 3+ years of experience in a customer success or account management role, ideally working with high-net-worth individuals and organizations (e.g., Goldman Sachs)
• Familiarity with cybersecurity and privacy concepts
• Project management certification or relevant experience preferred, with the ability to manage complex processes and cross-functional initiatives
• Strong communication and interpersonal skills
• Ability to gather and interpret information to support client success
• Motivated to deliver great results and able to work with some independence
• Strong organizational and time management skills
• Willingness to travel to meet with clients when necessary

About BlackCloak

BlackCloak is an extremely fast-growing company in an entirely new product category. We have amazing product fit validated by industry awards and an impressive client base of Fortune 500 companies across all industries. 

BlackCloak offers a competitive salary, exceptional benefits, and a dynamic work environment.  Below is a quick summary of BlackCloak’s generous benefits package for full-time employees includes:

- 100% Remote Company, within the USA

- Comprehensive Medical, Dental, and Vision plans with 100% employer-paid monthly premiums for employees & 50% employer-paid monthly premiums for dependents. 

- Health Savings Account with company contribution for eligible medical plans.

- Flexible Vacation Plan 

- 10 Paid Company Holidays 

- 100% employer-paid Life, AD&D and Short- and Long-Term Disability Insurance

- 401k with Traditional and Roth options, including employer match.

- Company Equity 

- Paid Parental and Pregnancy Recovery Leave

- Company and team off-sites and virtual events throughout the year 

- Home office stipend 

We are an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, or other protected characteristic.

Learn More about Us

Website: https://blackcloak.io

LinkedIn: /blackcloak

Twitter: @BlackCloakCyber

White Paper: https://bc.blackcloak.io/quantifying-the-business-need-for-digital-executive-protection-report-download

#liremote