Analyst, Operational Excellence

 BLEND360 is an acclaimed, forward-thinking Data, Digital Marketing, & AI Solutions Company, dedicated to fueling remarkable outcomes for our Fortune 500 clients. Our trajectory is one of continuous expansion, emerging at the crossroads of cutting-edge analytics, data proficiency, technology, and digital marketing excellence. 

A Fortune 500 Financial Firm is hiring an Analyst, Operational Excellence position. This role drives a robust first line of defense for marketing acquisition and advises marketing on how to effectively balance business growth objectives while maintaining a strong control environment. This individual will join a group of talented, operational risk experts supporting the end-to-end marketing communications across marketing. The team owns the end-to-end assessment of all the marketing and supporting processes involved. In addition, the team focuses on managing the Issue Management process as well as identifying trends and driving improvements. This includes ensuring sound controls are in place within a constant changing environment. This individual will be responsible for supporting the first line of defense operational risk activities for Marketing. This includes the close partnership and support of teams that acquire cards through various channels including Email, Paid Search, Media, Phone, Site, Natural Search, Digital and Direct Mail.

Key Responsibilities:

- Partner with a team of high-performing Control Management professionals that manage the end-to-end compliance processes, liaising with partners including Marketing, Line of Business Compliance, General Compliance Office, Operational Risk Governance Group, Digital and Operational Excellence

- Support large-scale operational risk programs

- Process Risk Self-Assessment Program (PRSA)

- Corrective Action/Operational Risk Events

- New initiatives and capabilities risk assessment

- Monitor, address and manage control deficiencies

Qualifications:

- Outstanding written and verbal communication skills

- Bachelor's Degree

- Ability to influence, work cross functionally, build relationships with key stakeholders and thrive in a highly collaborative fast paced environment

- Experience with supporting multiple large scale operational risk programs

- Self-motivated team player with the ability to handle multiple work streams and adhoc tasks simultaneously

- Ability to take lead with colleagues to meet deliverables

- Interpersonal skills with the ability to develop relationships across multiple business groups

- Ability to understand complex issues and root causes to determine solutions

- Knowledge of operational risk governance and management framework

- Strong analytical skills 

- Exceptional project management skills with meticulous attention to detail

- Prior experience in Risk Management, Marketing, Operations, Compliance, Audit or related

- Advanced Excel, Visio and PowerPoint skills

This role is not eligible for employment sponsorship.

The starting pay range for this role is $30-37 per hour. Actual compensation within the range will be dependent on several factors including but not limited to relevant experience, skills, certifications, training, and location. It is not typical for an individual to be hired at or near the top of the range and determining factors for compensation are considered for each individual circumstance. BLEND360 also offers a competitive benefits program to meet the health and financial well-being of our team and their families. You can look forward to a range of benefits including medical, dental, vision, 401K, PTO, commuter benefits, spending accounts, life insurance, disability coverage, and EAPs.

A diverse workforce is a strong workforce
To deliver growth at BLEND360 and for our clients, we believe as a Talent Solutions Company, we have a responsibility and unique opportunity to positively impact the workforce. Diversity has played a critical role in our history, our growth, and continues to have a profound impact on our success.  We are determined to have equality in the workplace, within our team and as an extension of our clients’ team.

BLEND360 is an equal opportunity employer.