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Senior Data Services Associate

A LITTLE BIT ABOUT Boldr

  • Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
  • We are a global team, united by our desire to connect diverse people with common values for boldr impact. 
  • We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET’S START WITH OUR VALUES

  • Meaningful connections start with AUTHENTICITY
  • We do our best work by being CURIOUS
  • We grow by remaining DYNAMIC
  • Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE 
  • At the heart of great partnerships, we’ll always find EMPATHY

WHAT IS YOUR ROLE

As a Data Services Associate, you will become a subject matter expert on the onboarding policies, procedures, product features, and internal workflows and apply this knowledge when reviewing a user’s account to determine eligibility to use the platform. You will act as part of a central team engaging with hosts and scaling the company’s supply of unique locations across North America. 

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.

WHAT WILL YOU DO

  • Responsible for reviewing and onboarding submissions from start to finish and appropriately documenting feedback and outreach
  • Responsible for reviewing onboarding escalations from start to finish and appropriately documenting feedback and outreach
  • Collaborate with internal teams to drive requirements to go live, strategy, and optimization of the onboarding process to ensure optimum host experience and a healthy marketplace
  • Review and take action on accounts for potential violation of our Community Guidelines or Terms of Use
  • Handle a high volume of host-facing support tickets and submissions while providing friendly and efficient service 
  • Manage updated sales records and opportunity status in Salesforce 

WHAT WE’LL LIKE ABOUT YOU

 YOU ARE…

  • Curious and authentic, just like us! #beboldr.
  • An analytical and critical thinker, with an eye for even the most minute of details.
  • Passionate about client satisfaction.

YOU HAVE…

  • At least 1+ years of full-time sales, operations, account management, customer success, or related experience
  • Experience executing workflows in a customer-facing role
  • Experience using CRM tool(s) like Salesforce + Zendesk
  • Excellent written/verbal communication skills; proficiency with Notion, Google Suite, and Slack
  • Strong conflict resolution and problem-solving skills with the ability to work autonomously with multi-functional teams
  • Strong written communication skills and knowledge to recall and coherently summarize complex issues and situations
  • Motivation, drive, and a self-starting attitude
  • Experience working with a fast-growing start-up 
  • Ability to understand customer needs and meet those needs with product knowledge
  • Good time management with strong organizational skills
  • Private Health Insurance
  • Paid Time Off
  • Work From Home
  • Training & Development
  • Mental Health Program
  • Philhealth Coverage
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Full-time, remote
DATE POSTED
December 18, 2024

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