Contractor/Freelance Customer Service Support - Remote

Overview:
In this customer service role, we’re looking for someone fluent in German, interested in working with search engine optimization (SEO), and passionate about providing top-notch customer service. You will be responsible for all communication with our SEO clients and managing their SEO campaigns.

Compensation: EUR 30,000/annually

Who We Are:
Boostability was founded in 2009 and is now one of the fastest-growing internet marketing companies in the world. We use cutting-edge technology to offer high-quality SEO and website marketing services that drive explosive growth for our small business partners and clients. The work environment is fun, friendly, and collaborative. We take pride in a unique, positive culture that allows all our employees to thrive and helps all our clients achieve success.

Your Responsibilities:

• Act as the primary contact for our SEO clients and partners, helping them resolve their concerns.
• Represent our company and SEO product with excellent customer service.
• Manage the implementation of SEO packages for our clients, including regular meetings, on-site recommendations and changes, and distribution of off-site work.
• Assign SEO tasks to our fulfillment department.

What We Expect from You:

• At least six months of experience in customer service.
• Fluent spoken and written German skills are essential.
• Good English skills (for internal communication only).
• Proficiency in using standard Google tools (Drive, Sheets, Docs).
• Excellent online communication skills, with the ability to clearly and effectively express your thoughts.
• Creative and logical thinking, with the ability to work within time and quality standards.
• Strong conflict resolution skills to handle situations where clients are dissatisfied.

Working Hours:

• Fully remote – all you need is a computer, headset, and a stable internet connection.
• 8:45 AM – 5:15 PM (CEST), Monday to Friday. No work on weekends or holidays.

Why You Should Work with Us:

• We are an internationally recognized SEO company.
• Ongoing SEO and management training.
• On-the-job training provided. All you need is motivation.

Additional Notes

• This is a contract position, so you will not be eligible for traditional benefits.
• You must be able to work independently and manage your own time.
• You must be a citizen or permanent resident of Ireland to be hired as a contractor in this role.