Dutch Speaking Customer Service for Home Appliances

The House of Mercier is an innovative recruitment agency dedicated to matching talented individuals with exciting career opportunities across the world. We are currently seeking a Dutch Speaking Customer Service Representative for Home Appliances to join our dynamic team in the online media industry. In this role, you will be the primary point of contact for customers seeking assistance with home appliance inquiries, ensuring they receive the highest level of service and support. Your ability to communicate effectively in Dutch will be essential in helping customers navigate their concerns, providing solutions, and fostering a positive brand experience. The House of Mercier values creativity and collaboration, and we pride ourselves on our commitment to connecting exceptional talent with rewarding career paths. By joining our team, you will play a vital role in shaping customer interactions and contributing to our mission of delivering outstanding customer service across various platforms. If you are passionate about customer service, possess strong communication skills, and are eager to make a difference in customers' lives, we encourage you to apply and become a part of our thriving workforce.

Responsibilities

• Assist customers with inquiries regarding home appliances via phone, email, and chat in Dutch.
• Provide knowledgeable and accurate information about product features, troubleshooting, and warranties.
• Resolve customer complaints and issues promptly and professionally, ensuring customer satisfaction.
• Maintain a detailed record of customer interactions and feedback in the company database.
• Collaborate with team members to enhance customer service processes and improve overall efficiency.
• Stay updated on product developments and industry trends to provide informed assistance.
• Proactively follow up with customers to ensure their issues are fully resolved and they are satisfied with the service provided.

• Fluent in Dutch (written and spoken); proficiency in English is a plus.
• Previous experience in customer service or a related field is preferred.
• Strong communication and interpersonal skills with a focus on customer satisfaction.
• Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
• Familiarity with home appliances and basic troubleshooting techniques is desirable.
• Proficient in using customer relationship management (CRM) software and other digital tools.
• Positive attitude with a willingness to learn and adapt to new challenges.

• Competitive Monthly Salary
• 2 Extra Salaries Per Year
• Fully Paid Relocation Package ( Flight, Transfer and Hotel )
• Private Health Insurance
• Training & Development
• Performance Bonus
• And More...