Italian Speaking Customer Service for E-commerce Platforms

The House of Mercier is an innovative recruitment agency dedicated to matching talented individuals with exciting career opportunities across the world. We are currently seeking an Italian Speaking Customer Service Representative for E-commerce Platforms to join our dynamic team. In this role, you will have the opportunity to work in the fast-paced online media industry, providing exceptional support to our clients and customers. As an Italian-speaking representative, you will play a crucial role in ensuring customer satisfaction by addressing inquiries, resolving issues, and delivering top-notch service. This position is perfect for individuals who are passionate about e-commerce, thrive in a customer-focused environment, and possess strong communication skills in both Italian and English. Joining The House of Mercier means becoming part of a forward-thinking agency that values talent, creativity, and a commitment to excellence. If you are looking to take your career to the next level and make a meaningful impact in the world of e-commerce, we want to hear from you!

Responsibilities

• Provide excellent customer service support to Italian-speaking clients via email, chat, and phone.
• Manage and resolve customer inquiries and complaints in a timely and effective manner.
• Assist customers with order placement, product inquiries, and returns.
• Utilize e-commerce platforms to track orders and update customer information.
• Collaborate with internal teams to ensure a smooth customer experience.
• Create and maintain documentation for customer interactions and solutions.
• Identify trends in customer inquiries and suggest improvements to processes.

• Fluency in Italian and English, both written and spoken.
• Proven experience in customer service, preferably in e-commerce or online media.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Excellent problem-solving abilities and attention to detail.
• Familiarity with e-commerce platforms and order management systems.
• Flexibility to work in a fast-paced, dynamic environment.

• Competitive Monthly Salary
• 2 Extra Salaries Per Year
• Fully Paid Relocation Package ( Flight, Transfer and Hotel )
• Private Health Insurance
• Training & Development
• Performance Bonus
• And More...