Customer Service Representative For Hilton - Work Remote

The House of Mercier is excited to announce a unique opportunity for individuals to join our team as Customer Service Representatives for Hilton. This remote position offers the flexibility to work from anywhere, making it an ideal choice for those seeking a dynamic work environment. In this role, you will provide exceptional customer service to Hilton guests, assisting them with their inquiries and ensuring a delightful experience. We are looking for enthusiastic individuals who are passionate about hospitality and want to represent a prestigious brand. If you have a knack for problem-solving and enjoy helping others, this role could be a perfect fit for you!

Responsibilities

• Communicate with Hilton guests through various channels (phone, email, live chat) to address inquiries and provide assistance.
• Deliver accurate information related to bookings, amenities, and services offered by Hilton.
• Resolve guest complaints and issues in a timely and empathetic manner to ensure customer satisfaction.
• Document interactions and feedback thoroughly to contribute to service quality improvements.
• Participate in training sessions to enhance your knowledge of Hilton services and customer service best practices.
• Collaborate with team members to improve the overall guest experience and share valuable feedback.

• No prior experience is specifically required, but a positive attitude and eagerness to learn are essential.
• Strong communication skills in English, both verbal and written; proficiency in additional languages is a plus.
• A friendly and professional demeanor when interacting with guests.
• Basic computer skills and a reliable internet connection necessary for remote work.
• Ability to work independently and manage time efficiently.
• Commitment to providing outstanding customer service and a desire to meet guest needs.
• Flexibility to work various shifts, including evenings and weekends, as needed.

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Work From Home
• Free Food & Snacks
• Wellness Resources
• Stock Option Plan