Customer Service Representative for Hilton - Work Remote Worldwide - job 3 of 3

The House of Mercier is proud to present an exciting opportunity to join our team as a Customer Service Representative for Hilton. This role enables you to work remotely from anywhere in the world, offering flexibility and the chance to be part of a globally recognized brand. As a Customer Service Representative, you will deliver outstanding service to Hilton customers, assisting them with their inquiries and helping to create memorable experiences. We are looking for motivated individuals who are ready to represent the Hilton brand with professionalism and care. If you are passionate about customer service and eager to be part of an innovative team, we invite you to apply!

Responsibilities

• Provide exceptional customer service to Hilton guests through various channels, including phone, email, and live chat.
• Assist customers with inquiries regarding bookings, reservations, and hotel services.
• Handle customer complaints or issues with empathy and professionalism, striving for effective resolutions.
• Document customer interactions accurately to support service improvement initiatives.
• Collaborate with Hilton team members to enhance customer experiences and address issues promptly.
• Participate in training and development sessions to enhance product knowledge and customer service skills.

• No prior experience in customer service is required; a positive attitude and eagerness to learn are essential.
• Strong communication skills in English, both verbal and written.
• A friendly and professional demeanor when interacting with customers.
• Basic computer skills and a reliable internet connection for remote work.
• Ability to work independently and manage time effectively.
• Commitment to providing excellent customer service and a desire to meet customer needs.
• Flexibility to work various shifts, including evenings and weekends, as needed.

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Work From Home
• Free Food & Snacks
• Wellness Resources
• Stock Option Plan