Group Leader –Technical Support for Remote Automotive Diagnostics (f/m/div.)

The Bosch Group has more than 400 000 employees around the world, present in 60 countries, and we are proud to impact people’s lives and to work towards a more sustainable future.

In the city of Aveiro, Bosch has a Research and Development Center with projects for different business areas of the Bosch Group. The Mobility Aftermarket division (MA), that provides the aftermarket and repair shops worldwide with modern diagnostic and repair shop technology, is one of those business areas. Within an Agile set-up of Software Developers, Software Testers, Product Owners, Scrum Masters and UX/UI Designers, the MA division is creating tailor-made solutions to address the service needs of new-generation, electronically controlled and connected vehicle solutions.

At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join in and feel the difference in mindsets, cultures, generations, identities and perspectives. Everyone should bring their authenticity and work together respectfully. Bosch is an employer that values diversity and equal opportunities. We welcome applications from people with disabilities and we can provide reasonable accommodations during the recruitment process and in the performance of professional activity. By including everyone and ensuring equal opportunities we unleash our full potential.

Your contribution to something big:

As a Group Leader –Technical Support for Remote Automotive Diagnostics, you will lead and develop a team of specialists providing expert assistance to automotive workshops in Europe. Your expertise in ADAS calibration, vehicle diagnostics, and leadership will help drive technical excellence, process improvements, and seamless customer support. Additionally, you will enhance team capabilities, and foster cross-functional collaboration. Your key responsibilities will include:

• Lead, guide, and develop the technical support team, ensuring competence growth and effective execution of tasks.
• Provide remote technical support for workshops.
• Diagnose and resolve advanced vehicle system issues using OE (Original Equipment) and IAM (Independent Aftermarket) tools.
• Utilize OE-Tester and diagnosis software to find and perform the corresponding solution.
• Communicate effectively with customers via Chat.
• Manage multiple support tickets and client interactions in parallel.
• Conduct regular training sessions for team members and provide feedback to the Development Team.
• Promote cross-functional collaboration with stakeholders (development, product managers, sales, etc).
• Ensure achievement of key performance indicators.

What distinguishes you: 

Education & Experience:

• Vehicle Master level technician skills (or local equivalence) and extensive experience in the field.
• Proven experience in automotive diagnostics, ADAS calibration, and technical support.
• Background in leading a team.

Technical Know-How:

• Strong knowledge of OE (Original Equipment) and IAM (Independent Aftermarket) tools and their procedures.
• ESI tronic technical knowledge is beneficial.
• Expertise in ECU (Electronic Control Units) flashing, Engine management systems, Comfort systems (such as ADAS), and braking systems.
• Understanding of electronic modules, dashboards, lighting, and vehicle behavior.

Working Style & Methods:

• Strong analytical and problem-solving skills to diagnose complex vehicle issues remotely.
• Ability to multi-task and manage multiple cases efficiently.
• Strategic, dynamic, and structured work style with a focus on continuous improvement.
• Ability to lead and collaborate with multiple stakeholders to drive innovation and efficiency.

Personality:

• Excellent communication and active listening skills.
• High level of customer orientation and adaptability.
• Passion for automotive technology and continuous learning.
• Proactive and people oriented.
• Interested in working in an international setup, with the ability to adapt and influence.

Languages:

• Very good spoken and written English skills.

Work #LikeABosch includes:

⚖️ Flexible work conditions

🔀 Hybrid work system

🌐 Exchange with colleagues around the world

🧑‍⚕️ Health insurance and medical office on site (general surgeon, psychology, physiotherapy, general clinic)

📚 Training opportunities (p.e., technical training, foreign languages training) & certifications

📈 Opportunities for career progression and continuous professional development

💲 Access to great discounts in partnerships and Bosch products

🏋️ Sports and health related activities

💰 Flexible benefits platform

🅿️ Free parking lot

🍽️ Canteen

Success stories don´t just happen. They are made...

Make it happen! We are looking forward to your application!