Senior Systems Engineer (Contract to Hire)

Bounteous is a premier end-to-end digital transformation consultancy dedicated to partnering with ambitious brands to create digital solutions for today’s complex challenges and tomorrow’s opportunities. With uncompromising standards for technical and domain expertise, we deliver innovative and strategic solutions in Strategy, Analytics, Digital Engineering, Cloud, Data & AI, Experience Design, and Marketing.

Our Co-Innovation methodology is a unique engagement model designed to align interests and accelerate value creation. Our clients worldwide benefit from the skills and expertise of over 4,000+ expert team members across the Americas, APAC, and EMEA. By partnering with leading technology providers, we craft transformative digital experiences that enhance customer engagement and drive business success.

The Managed Services team is looking for a Senior Systems Engineer who can craft and maintain flexible systems that meet the needs of our clients, both internally and externally. You will help to support the operation of a market-leading eCommerce and Digital Presence infrastructure. 

• Promote and enforce awareness of key information security practices, including acceptable use of information assets, malware protection, and password security protocols
• Identify, assess, and report security risks, focusing on how these risks impact the confidentiality, integrity, and availability of information assets
• Understand and evaluate how data is stored, processed, or transmitted, ensuring compliance with data privacy and protection standards (GDPR, CCPA, etc.)
• Ensure data protection measures are integrated throughout the information lifecycle to safeguard sensitive information

• Maintaining the good standing of the server infrastructure. We are responsible for many Windows and Linux servers and an increasing investment in serverless technologies. 
• Support and maintenance of systems and infrastructure environments managed for our clients. 
• Working knowledge of ITIL processes (incident, change and problem management) and ITSM ticketing systems is a plus 
• Incident Management – Provide timely response to disruption of service and restoration of service ensuring proper documentation in ticketing system. 
• Change Management – prepare proper ticket documentation, implementation and backout plans to successfully implement changes to the client’s environments. 
• Problem Management – participate in working sessions and work to permanently resolve recurring and critical incidents. 
• Helping to research and develop new infrastructure technologies and approaches as they emerge. 
• Supporting several platforms at the server / service level. This at times includes eCommerce platforms, Content Management Platforms, Data integration, and custom systems. 
• Performing routine tasks related to the infrastructure of our clients’ systems. 
• Monitoring for and responding to anomalies within our infrastructure, including on-call rotation as part of a larger team. 
• Helping to design and improve our monitoring and reporting. 
• Developing and maintaining automation for provisioning and deployment of the server infrastructure. 
• Working closely with platform developers to solve their infrastructure-related issues, and mentoring others in understanding implications and limitations of the technology. 
• Troubleshooting incidents and problems in platforms we support. 

• Expert knowledge of Windows power shell and Linux shell.  
• Expert knowledge of web technologies (web servers, DNS, SSL, Browsers) 
• Working knowledge of web development processes (source control, deployment, etc.) 
• Experience improving workflow (reducing/optimizing tasks) 
• Knowledge in deploying and maintaining cloud technologies as part of larger systems 
• Understanding of security implications of architecture decisions 
• Practical knowledge of common Azure and Amazon Web Services (AWS) services and practices 
• Willing to participate in on-call rotation as part of Global support. 

• ITIL certification; experience working in an ITIL shop 
• Operating eCommerce servers, especially Hybris, Magento 2, Drupal 
• Operating Content Management Systems such as Drupal, AEM 
• Load testing, pen testing, and providing security for cloud resources 
• Administering and using monitoring tools (NewRelic, splunk, sumologic, etc) to troubleshoot issues  
• Other cloud platforms, such as Google Cloud 
• Detailed working experience with any specific language or platform we’re required to support: such platforms as Hybris, Drupal, AEM, Magento 2, Fusion, React; and languages including Java, JavaScript, C# / .NET, PHP. Yes, this is a broad spread, but significant experience in any one of these technologies adds to our team capabilities as a whole. 

We invite you to stay connected with us by subscribing to our monthly job openings alert here.

Research shows that women and other underrepresented groups apply only if they meet 100% of the criteria of a job posting. If you have passion and intelligence, and possess a technical knack (even if you’re missing some of the above), we encourage you to apply.

Bounteous is focused on promoting an inclusive environment and is proud to be an equal opportunity employer. We celebrate the different viewpoints and experiences our diverse group of team members bring to Bounteous. Bounteous does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status, or any other status protected under federal, state, or local law.

In addition, you have the opportunity to participate in several Team Member Networks, sometimes referred to as employee resource groups (ERGs), that host space with individuals with shared identities, interests, and passions. Our Team Member Networks celebrate communities of color, life as a working parent or caregiver, the 2SLGBTQIA+ community, wellbeing, and more. Regardless of your respective identity, there are various avenues we involve team members in the Bounteous community.

Bounteous is willing to sponsor eligible candidates for employment visas.

For employment opportunities based in Canada:

Bounteous is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive workplace. In accordance with the Ontario Human Rights Code and Accessibility for Ontarians with Disabilities Act, 2005, accommodation will be provided at any point throughout the hiring process, provided the candidate makes their accommodation needs known to Bounteous. We welcome applications from all qualified candidates. 

**Must be legally eligible to work in Canada. 

#LI-Remote