Customer Success Manager

The construction industry is facing a severe labor shortage. The industry is at an inflection point where they must reimagine talent and modernize their people strategy. Bridgit is the category leader for workforce planning and working with the largest and most sophisticated US general contractors. Although we have continued to gain traction since launching in 2019, there is significant opportunity ahead as we continue to innovate and broaden our offering. 

As a Customer Success Manager, you will play a key role in driving value and delivering an exceptional customer experience for our clients. You’ll build strong relationships, act as the primary point of contact for your customers, and guide them toward achieving their goals with Bridgit’s solutions.

What You will Do

• Serve as the trusted advisor to midmarket clients, ensuring they maximize the value of our product.
• Drive customer onboarding, adoption, and ongoing engagement, tailoring strategies to meet their specific needs.
• Proactively identify potential challenges and address them before they become issues.
• Collaborate cross-functionally with Product, Sales, and Support teams to advocate for your customers and ensure seamless delivery.
• Deliver regular business reviews and insights to demonstrate the impact of our solutions.
• Develop strategies to renew contracts and identify upsell opportunities within your accounts.
• Track and report key account metrics, ensuring that client goals are consistently met or exceeded.

What We’re Looking For:

Must-Haves:

• 3+ years of experience in a Customer Success or Account Management role, ideally in a SaaS environment.
• Proven problem-solving abilities, with a track record of innovative and creative solutions. Apply for this role if you proactively raise your hand to identify opportunities for improvement and take action to build the solution.
• A customer-first mindset with a proactive approach to building and maintaining relationships. You actively find new ways to positively impact the customer. 
• Strong project management skills, with the ability to handle multiple priorities and deadlines.
• Experience leveraging customer data and analytics to drive engagement and decision-making.

Nice-to-Haves:

• Background working with midmarket or enterprise clients.
• Familiarity with the construction, project management, or technology industry.
• Experience using CRM tools like Salesforce 
• A passion for building processes and workflows that help scale operations.

Who You Are:

• Highly organized, with incredible attention to detail.
• A natural problem solver with a reputation for getting things done.
• Skilled at presenting complex ideas in an easy-to-understand manner.
• A team player who thrives in a collaborative environment.

• A collaborative, autonomous environment where you can make an impact quickly

• A culture that encourages innovation and professional growth
• Competitive salary and equity options
• Perks and benefits including unlimited vacation, 4-hour Fridays

Bridgit values diversity and believes that our strength comes from including the perspectives of all kinds of contributors. We encourage people from underrepresented communities to apply, including racial minorities, 2SLGBTQIA+, and those with disabilities. Accommodations are available during all stages of the recruitment process, please advise us of any needs as required.

About us

Founded in 2012, Bridgit is a privately held Series B company, having raised over $43.5 million CAD in funding, from investors like Camber Creek, Export Development Canada, Salesforce Ventures, Storm Ventures, and more.