Patient Activation Specialist
Across the United States, 6 in 10 adults – or 133 million Americans, live with one or more chronic conditions. Chronic disease is today’s leading cause of death and disability in the US and the leading driver of the nation’s $4.1 trillion in annual healthcare costs. Patients who live with chronic conditions require far more touch points than our primary care physicians have time to deliver and the result is countless health emergencies and costly ER visits that could be prevented. Workforce shortages and lack of technologies make it difficult to give patients the attention they need.
At Cadence, our mission is to deliver life-changing care to over one million patients living with chronic disease by the end of the decade. We mitigate the impact of chronic disease by using technology and a world-class clinical team to remotely monitor, manage, and support patients at home. Together with our growing network of health system partners, we deliver guideline-directed care to tens of thousands of patients today while producing best-in-class clinical outcomes.
The Cadence Health team is seeking a motivated and empathetic Remote Patient Activation Specialist to join our team. The primary responsibility of this role is to assist patients in activating their monitoring devices and to provide troubleshooting support for any errors or technical issues. The ideal candidate will possess excellent communication skills, a passion for healthcare, proven sales and customer service experience, and the ability to overcome objections during the activation process.
Working Hours: 8 a.m. to 5 p.m. local time
WHAT YOU’LL DO:
- Support patients by assisting them in activating their remote monitoring devices via phone, including blood pressure cuffs, weight scales, and blood glucose meters.
- Provide step-by-step instructions to patients on how to set up and use their devices effectively.
- Address any objections or concerns that patients may have during the activation process.
- Troubleshoot technical issues or errors encountered by patients, ensuring a smooth activation experience.
- Collaborate with healthcare providers and other Cadence team members to resolve complex technical issues and ensure patient satisfaction.
- Maintain accurate records of patient interactions and device activation status.
- Promote patient engagement with Cadence devices to ensure long-term program success.
- Assist with ad hoc projects at the discretion of team leadership.
WHAT YOU’LL NEED:
- At least two years of experience in sales or customer service roles, preferably within the healthcare industry.
- Proven track record of delivering exceptional service to Medicare patients or members.
- Excellent verbal and written communication skills, with the ability to effectively address objections.
- Consistent achievement of performance metrics and goals in prior roles.
- A compassionate approach to patient care and a genuine desire to help others.
- Ability to explain technical concepts in a clear, patient-friendly manner.
- Tech-savvy, with proficiency in Mac products and various software tools.
- Strong multitasking skills, with the ability to manage multiple patient activations simultaneously.
- Stable and reliable internet connectivity, with a required speed test to verify performance before the interview process.
WHO WE ARE:
At Cadence, we care. We care for patients in their homes seamlessly using technology. We deliver personalized, accessible care that makes a meaningful impact on patients’ health. We believe that all chronic disease patients - regardless of zip code - deserve access to the best possible care.
Care is at the core of everything we do.The most important people at Cadence are the people who take care of our patients, our caregivers: nurse practitioners, registered nurses, medical assistants, patient success coordinators, and more. The patient-centric team at Cadence is reliable, responsive, warm, and knowledgeable. We hold ourselves to a high bar to deliver a memorable patient experience; a level of care that we all want for our own family members.
At Cadence, unlike most traditional healthcare settings, things change rapidly and that necessitates employees who embrace technology and are committed to helping build an even better service for patients and partner providers than we have today. If you are passionate about putting patients first and changing the way care is delivered in America, join us at Cadence! Together, we’ll make a meaningful impact on the lives of those we serve.
Cadence recognizes the unique needs of its diverse, distributed workforce and seeks to provide an inclusive work environment for its world-class clinicians and technologists.
- Company culture all about impact, shared growth mindset, empowerment, and integrity
- An opportunity to help improve the quality of life of millions of Americans
- Unique chance to support the development of an amazing product; Cadence’s in-house clinicians are our super users and beta testers
- Competitive salaries and quarterly incentives
- Medical, dental, and vision insurance
- TelaDoc (virtual primary care)
- Competitive PTO
- 401K and 401K match
- National and local discounts powered by TriNet
- Onboarding stipend for remote equipment and home office setup
- Paid Parental Leave
- Charitable Donation Match program
- Expected compensation range: $20-$26 per hour, $60k-$80k OTE
- Location: Remote
We are committed to equal opportunity and fairness regardless of race, color, religion, sex, gender identity, sexual orientation, nation of origin, ancestry, age, physical or mental disability, country of citizenship, medical condition, marital or domestic partner status, family status, family care status, military or veteran status or any other basis protected by local, state or federal laws. We also require full vaccination, including a booster, with an FDA-approved COVID-19 vaccination for all employees. Cadence provides reasonable accommodations to applicants and employees with a qualifying disability or conflict with a sincerely held religious belief unless doing so would cause undue hardship or fail to eliminate a direct threat.
*A notice to Cadence applicants: Our Talent team only directs candidates to apply through our official careers page at https://www.cadence.care/our-team. Cadence will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. We receive all applications through our website and anyone suggesting otherwise is not with Cadence.
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